Leafy Souls is Brand focused on Ethics and Morality through Veganism. We are selling Vegan Apparel, Cosmetics, Food products & more. Our vision is bring morality back to humanity so that we can create a compassionate and sustainable future.
Scammer site that pushes on morals of their customers.
Item quality is very poor because they order items from the site called aliexpress. Stuff there costs only about $15 and they charge for the same items like $70 with a discount. The price with a discount is about $130 for an item that costs $15 from a chinese site.
Disgusting, they play on a morals of a customers to just scam them.
Leafysouls 回复2020-11-04
Hello Amual,
We always aim to deliver a great experience to our customers. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.
We have checked all our records and unfortunately we could not see any customer support requests under the name Amual G. We would love to resolve your issues and we would appreciate if you could share the information with on on [email protected] . This will help us in following up on this matter. Hoping to hear from you soon so that we can resolve your issue.
Once again thank you for bringing this matter to our attention. We are very sorry we failed to meet your expectations. We would appreciate another chance to earn your business. Kindly feel free to reach out to us anytime through our email: [email protected]
Attractive shoes not true to size. Unresponsive customer service.
I received a pair of shoes that were way too big. They were attractive but huge. I didn’t try them on right away because it was winter and they were sandals.
Have contacted customer service twice since I’m past the 30 day return and no response.
So, attractive shoes, way large for stated size. Lousy customer service.
Leafysouls 回复2019-05-07
Hello Amanda,
Our sincere apologies for the challenges you are facing. We have searched our ticketing system and we have not found any email from you.
Kindly confirm you sent us an email using [email protected] and we will surely assist you.
In the meantime I have sent you an email on the same.
I bought the Cleo Canvas handbag from LeafySouls, and it is going down in history as one of the worst purchases I've ever made. I wish I had read these reviews prior to purchasing...my experience echoes that of many of these reviews. Very poor quality (material has what appears to be water stains, unfinished seams and loose threads everywhere). I received it over 3 months ago and have since gotten the run around mixed with silence from their customer service. I don't foresee getting a refund at this point and am stuck with a bag that I will likely never use. To make matters worse they SPAM the heck out of my email...I get an email from them almost daily. To top it all off I have my suspicions about their claims...not confident about their ethically manufactured commitment and they certainly DO NOT honour the 100% Satisfaction guarantee. I'm super disappointed.
Leafysouls 回复2019-05-07
Hello Meghan,
Our sincere apologies for the inconveniences caused. Kindly note that as per our ticketing system we have responded to all you requests including refund process.
If you need further information or assistance we are glad to assist you. Kindly contact us on [email protected]
I ordered the 'Kata trendy designer bag' and the product that arrived was markedly different from the one advertised. The colours are different, the shape of the bag was different (it was arched at the top rather than flat) and there were less pockets. On top of that, the overall quality was very poor. I would estimate the bag was worth about 25% what I paid for it even though it was on sale. Leafy Souls offered a return and refund but refused to pay for postage so I was still considerably out of pocket.
Leafysouls 回复2019-05-07
Hello Alicia,
Apologies for the bad experience you had on this purchase. Kindly note that we do have a process of handling any issues regarding quality of our products. Kindly contact us on [email protected] for assistance on this.
With regards to return, as per our refund policy, any returns will be at the buyers cost to the return address provided.
https://leafysouls.com/pages/refund-policy
Very bad.. Do not buy from these liars.. They are dishonest in every way....STOP blocking me from being able to agree with bad reviews Leafy Lying Souls.
Leafysouls 回复2019-04-23
Thank you for the feedback and our sincere apologies for any inconveniences we may have caused. We have however tried reaching out to you several times to resolve any issues you have with our products but we have not received a response from you. We would like to kindly ask you to respond to our emails for us to assist you in resolving your issue.
I find it ironic that the mission of this company revolves around ethics and morals! Couldn't be farther from the truth based on my experience!! I, too, would give this company a 0 rating if I could. I did not realize when I ordered it was in Singapore. But it stated my purchase would be to me in 4-6 weeks. So okay. That was my fault for not looking deeper. However, my Cleo bag never arrived. My bank account was hit with the charge and an additional international service charge on January 10. After many emails back and forth, I was informed that there was no order on my account (although they had my address and I have been receiving emails from the company ever since). I emailed back asking if there was no order associated with my account, why did Leafy Souls deduct charges from my bank account and included a snippit of the line item to Leafy Souls as well as the separate international service fee. Now they won't even respond to my emails!!
My advice to all: DO NOT DO BUSINESS WITH THIS COMPANY!!!!!
Leafysouls 回复2019-04-23
Our apologies for the challenges you are facing in getting your item, for sure if you made purchase and the amount was deducted from your account, then you have an order with us. Unless you used a different name or email while placing the order which is different form the email you used to contact us.
Kindly share your order details you received from us when you made the order and we will be able to follow up on what the issue is with the order.
I never write negative reviews because I believe that most of the time an error has been made and hey, people deserve a second chance. This will be my first.
I purchased a jacket from Leafy Souls that took nearly six weeks to arrive as it came from China. Then it (finally!) arrived. I had ordered a small (I am a woman, size 4) and got one that would fit a 10 year old girl. There are size charts on their website, but not for these jackets. When I emailed them about returning or exchanging it, I was asked to provide a photo of the "issue" so that they could "assess the problem". Not sure why this was necessary, but ok. I sent a photo of the jacket. Then...silence. Crickets. I heard nothing for 8 days. Finally got an email from customer service that she would "reach out to the relevant team in our company". A day later I was informed that I could send the item back to Germany, here's the address, we don't provide a label or cost of shipment. No mention of any refund or how that would work.
For a reputable retailer, returns and exchanges are a routine part of everyday business. I can maybe understand sending a photo if I am claiming product damage, but I felt this was just a delaying tactic on the part of Leafy Souls. Yes, the jacket came from China and there is an expense incurred, but again, this is part of doing business. A company should stand by what it sells and commit to rectifying any problems at their own expense. The sizing of this garment was inaccurate and I had no way of knowing this based on their website's description.
At this point I will just donate the jacket (to a child). I probably would never see a refund anyway.
I will never shop there again. Ever.
Leafysouls 回复2019-04-16
Our sincere apologies for receiving a product of different size but kindly note that we have a size chart on every item especially Jackets, T-shirts and shoes. As per our review of your issue you chose the wrong jacket size hence reason.
We normally request for images to confirm the size of the item you received with the size of the item your ordered from our store and this is not a delaying tactic
in any way.
Our sincere apologies for inconveniences caused.
I was very happy to do business with this company. I was less happy with the product but that is a matter of taste rather than any reflection on the quality of the goods. Any issue I had was dealt with fairness and professionalism - a mark of good customer relations. I would not hesitate in recommending Leafysouls to anyone wishing to shop ethically.
This is a FAKE company. Beware. The consumer has no idea that it is based in Singapore. I ordered a 'vegan' bag and it has a chinese label on it -- nowhere does it have Leafy Souls branding. And I doubt they will accept returns. This is a scam and they need to be shut down.
Leafysouls 回复2019-03-27
Our sincere apologies the product you receive is not as per your expectations.
Kindly note that we normally request clients to reach out to us if the product they purchased is not as per their expectations. With this we can work out a best solution or find a replacement for the customer.
On another note kindly do note that we have not specified anywhere that LeafySouls is a US based company. In fact our offices are in Singapore and not US. We however have products that are made in USA and some products that are shipped from China.
All this information is available here: https://leafysouls.com/pages/faq-shipping
We kindly request you to check your email as we already responded to your concerns.
Do not order from this company! Here is what I think they do for products shipping from China:
I found the same bags online elsewhere (e.g. Wish), as someone else mentioned (note that LeafySouls replied to the two surrounding messages but not that one). The bags are marketed at $50ish on their website “on sale” (supposedly marked down from over $200 for a canvas bag!) but are 1/2 or even 1/4 of that price elsewhere. I even saw the same one for $9. Even with their promo code discounts, you’re getting ripped off. I believe they take your money and profit from it, then simply go to one of these sites to order under your name and address - that’s why the bags get sent to you from China with a totally different company name in Chinese. Anyone getting email confirmation in Chinese (as some have said in these reviews) is because LeafySouls is entering your email address when they order. They then pocket the profits. They have no control over quality, packaging, shipping, or any other bogus thing they claim and I would question whether these products are truly guaranteed to be vegan. People are having trouble getting refunds because they don’t want the product back since it didn’t come from them. They are essentially charging you for their “labour” of ordering online for you and all their online marketing. It is also a dishonest scam and possibly unlawful under consumer laws to charge $5 to cancel your order. Hard to know for sure because it’s a mystery where they are based (USA? Singapore? China?). I tried to do a domain name whois search to find out, but they have willfully used a program called “Whois Guard” to hide details of who they are. Why would any honest company do that? Clearly avoid this scam company!
Leafysouls 回复2019-03-25
Hello Hellen,
Thank you for your feedback.
Kindly allow me to answer your concerns here.
1. The bags we sell are bags that are manufactured as per our standards by companies we have partnerships with. You may get similar bags online but that does not mean each of these bags were manufactured by the same company.
2. In terms of pricing in in comparison with Wish, first I would like to say our pricing is better. At the moment wish is running promotion discounts for these bags. An example is, our price for Raye - Womens Vintage Canvas Handbag retails at $48.34 which has been discounted by 72%. Our price without discount is $178.99. Now check on Wish website the same bag which is called Vintage Graffiti Women's Bag Canvas is retailing at $18 with 90% discount. Their price without discount is $199 which is way more expensive than our price. Also not that not all shops will run same kind of discounts and that should no be a basis for determining which shop is expensive based on discounts.
3. On the issue of our office location, kindly go through our website as it has the address where we are located in Singapore. We are not located in USA. https://leafysouls.com/pages/faq-shipping
4. On domain whois records, most organizations in this age gaurd their whois records by using whoisguard. This is mainly to avoidd scammers using our contacts or prevent spammers from flooding our whois registered contacts. This is solely to prevent scamming and spamming. We also have shared our contacts on our website any anyone can reach us on [email protected].
I ordered two Cleo handbags for me and my sister, the quality is great (she loved it) and I would love to recommend you to my Vegan friends!! Thanks for the great purchase, more power to you, Leafy Souls! ♥
Thank you for another successful order received Leafysouls! I'm so happy with the bag I ordered. It's huge and I can fit a lot in it. The quality is also what I wanted it to be, durable and lightweight. Thank you for all your wonderful products! I look forward to purchasing more items from you soon! :)
I was excited about some things I saw on this website so I ordered a tapestry I had my eye on, however, I have yet to receive my purchase. It has been about 2 months now since I placed an order. I sent an email to customer service but, I still have not received a response. The email only stated there is a high volume of tickets so they will respond to your request when they get through the others. Needless to say I don't expect to be ordering anything else from them. Still trying to figure out how to get a refund since no one has responded. Maybe they will respond now.
Leafysouls 回复2020-11-04
Hello Chelsea,
We always aim to deliver a great experience to our customers. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.
We have checked all our customer support records and unfortunately we could not see any of your responses sent to us. Kindly confirm you sent your responses to [email protected] and not a wrong email.
With regards to your order, we are happy to confirm that your order was delivered on 21st May 2019. We are however sorry it did take us this long to deliver your.
Once again thank you for bringing this matter to our attention. We are very sorry we failed to meet your expectations. We would appreciate another chance to earn your business. Kindly feel free to reach out to us anytime through our email: [email protected]
I hesitated a long time before ordering a pair of shoes from this company. I sure wish I had listened to my gut. Not only is the quality substandard at best, I ordered a size 7.5 however the size I received is about a size too small, so even if I don’t like them, I couldn’t wear them if I had to. They wanted me to send pics?? Whatever you do, DO NOT order from this company.
Leafysouls 回复2020-11-05
Hello Diana,
We always aim to deliver a great experience to our customers. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.
We can’t fix the past but you have our commitment to improve on our policies and and speed of response in handling such issues. We would like to inform you that recently we have made changes to our refund policies, our vegan suppliers and also made changes to our internal processes in general so as to prevent this from happening in future.
Once again thank you for bringing this matter to our attention. We are very sorry we failed to meet your expectations. We would appreciate another chance to earn your business. Kindly feel free to reach out to us anytime through our email: [email protected]
I ordered two bags from Leafy Souls and I echo many of the bad reviews on here - I’ll certainly never go near this ‘brand’ again (if that is what you can call it).. The bags are cheap and they look it - I’m taking them straight to my local charity shop as I will never use them. I wish I’d read the reviews here before I bought them.
I didn’t have shipping issues - I live in HK - but the company did not respond to any of my emailed questions even as they sent me at least two badly written buy-now-or-lose-out special offers every single day since the moment I ordered.
Avoid this site if you value quality or customer service.
This can be
Leafysouls 回复2020-11-05
Hello Jmh2202,
We always aim to deliver a great experience to our customers. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.
We can’t fix the past but you have our commitment to improve on our policies and and speed of response in handling such issues. We would like to inform you that recently we have made changes to our refund policies, our vegan suppliers and also made changes to our internal processes in general so as to prevent this from happening in future.
Once again thank you for bringing this matter to our attention. We are very sorry we failed to meet your expectations. We would appreciate another chance to earn your business. Kindly feel free to reach out to us anytime through our email: [email protected]
I ordered from leafy souls based on their ethical stance. This is pure lies as everything came from China wrapped in tones of plastic. That's the bits that arrived any way. My order placed in December had a few items the bag strap snapped first use. I only had my phone in it so hardly heavy. The shoes have still not shown up despite around 30 face book posts messenger comments and emails not so much as a reply. Appalling company avoid at all costs.
Leafysouls 回复2019-03-14
Hello Jen,
Apologies that the item you ordered was no packaged as intended, we are working on updating our packaging for items from our store.
On issue f damaged strap, kindly send us an email with the image of damaged strap and we will work on a solution for you. We have a process of replacing damaged items. Contact us on [email protected]
Absolutely terrible- bears no resemblance to photo, takes weeks to arrive and more like £2 than £37
Leafysouls 回复2019-03-14
Hello Nicola,
Apologies for receiving product that was not of the quality expected and portrayed in the images. Kindly contact us on email [email protected] for us to resolve the issue.
In terms of delivery time, kindly use the link below with information on the same:
https://leafysouls.com/pages/faq-shipping
Horrible quality! I regret that I purchased it. If I would knew how the purses actually look like and feels like - I would not pay even $10 for it. Total scam
Leafysouls 回复2019-03-05
Hello Katrina,
Our apologies you feel the quality of the item you purchased in not as you had intended.
Kindly note that we have a process to handle any issues regarding quality issues of products purchased on Leafysouls.com.
Kindly feel free to contact us using the email [email protected].
Horrible Customer Service from these people...I have been waiting months for a delivery, have requested an update on the status of the order, THREE TIMES and have had no response. They have, howvere taken my payment, very efficieently. and they represent themselves as ethical. What a joke!
Leafysouls 回复2019-03-14
Hello Brian,
Apologies for the bad experience you had. As per your request, we already made a refund of item you purchased due to unavailability of the item in our stock.
As advised kindly check your email on more information with regards to the refund.
Despite advertising vegan products, it is interesting that they used (stole?) a picture of a design from BedStu, which happens to make extremely high quality boots and shoes, which are all 100% leather!
Leafysouls 回复2019-03-05
Hello Juanita,
Would you kindly send us an email using the mail [email protected] specifying the product you are mentioning?
Also kindly note that our products are 100% Vegan. Design might be the same as another products but the materials used in our items are Vegan friendly.
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