Leafy Souls is Brand focused on Ethics and Morality through Veganism. We are selling Vegan Apparel, Cosmetics, Food products & more. Our vision is bring morality back to humanity so that we can create a compassionate and sustainable future.
I purchased 2 handbags though Leafy Souls. The quality was terrible. The larger bag straps split within a couple of months and after 6mths I’d use the strap broke off- this was a bag that cost over $100, the second one which is smaller is difficult to open and due to this I haven’t opened it yet. Next time u want a vegan handbag I’ll just go straight to the mall and get something that’s not leather. I just replaced the large bag with a $30 vegan bag that is just as useful from a mall.
Leafysouls 回复2020-11-04
Hello Rosalee,
Thank you for your review. we are sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.
We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.
Checking our records, unfortunately we could not find any communication raised to us with regards to your issue. We have gone ahead and sent you an email on the same for us to assist you further on this matter.
We would like the opportunity to investigate your feedback further. Incase you did not receive our email, could you kindly contact us at [email protected] ? We’ll work with you to resolve any issues as quickly as possible.
I bought a dress and a pair of pants from LeafySouls. The dress was completely see through, that you could see the color of my skin. Not just a silhouette. The clothes are made in China, and the pants had a label that said "Fast Fashion" on it. Customer service was ok, although it took them two months to refund part of my order.
Leafysouls 回复2020-10-16
Hello CBK, thank you for sharing your review.
We have checked our records we seem not to find any records by the name CBK. Would you kindly share your order details to the email: [email protected] for us to followup on your issue?
Thank you and hoping to hear from you soon.
Shipping took 3 weeks then the stitching in my bag came apart very poor quality and I could get a refund/exchange because I was a week past 30 days. Customer service is also terrible
Leafysouls 回复2020-10-21
Hello Jess, thank you for your review. Our sincere apologies for any inconveniences caused. In order to resolve your issue, we would need more details like order number, your email or any relevant information that will help us track you issue.
We have checked our records and we could not find any records under the name Jess. We would appreciate if we could get more details for a quick resolution of your issue.
Kindly send us the details to the email: [email protected]
Thank you and hope to hear from you soon.
Rubbish!! I ordered a belt and a jacket!! The cheapest of cheap!! Omg!! I thought this was an ethical company, the belt was from CHINA!! What a joke!!! Also no replies to any email!! No more orders from me!!
Leafysouls 回复2019-06-21
Hello Caroline,
Our sincere apologies that the product you purchased was not as per your expectations.
Kindly do note that we have products made in China as per information provided here: https://leafysouls.com/pages/faq-shipping
Also we apologies that we have not been able to respond to your emails as we have and issue with our ticketing system but the issue has since been resolved.
We will get back to you with way forward on the same.
Scam, scam, scam! The product had NO resemblance whatsoever to what they advertised. They use people's consciousness to sell cheap products mass produced in China. The only thing that was different from an ordinary cheap, Chinese product was that it didn't smell petroleum!! Stay away!
Leafysouls 回复2019-06-21
Hello Jorid,
Our apologies for any inconveniences caused.
Kindly note that all of our products are vegan friendly and we have some products that are manufactured in china as per information provided here.
https://leafysouls.com/pages/faq-shipping
We are open to criticism and we appreciate your feedback as this will help us improve on our products and services.
DO NOT BUY FROM THEM! Shoes were defective - the straps were way too big & the shoes wouldn't stay on. I emailed 3 times & got no response. I just wanted to exchange them for a pair I could wear. There is no phone number to call, so I opened a dispute with my credit card company & they refunded my money. The shoes are cheaply & poorly made (all plastic). I suspect mass produced somewhere in Asia. I hate that they prey on the "vegan" animal welfare issues because the company is fraud. I have the seen the shoes I bought on other websites that are *not* vegan or animal friendly. What does that tell you?
Leafysouls 回复2019-06-21
Hello Holly,
Our sincere apologies that you received product not to your expectations.
Kindly note that we already reached out to you requested for product return tracking details for us process refund on the same.
I had an error in my ordering process and sent an email to get some assistance. After a few days I received an email saying "Cassie, we can be trusted. No fraud here." Basically.
Which was weird, as my name isn't Cassie, my legal name is even in the signature of my email, doesn't even share the same letters.
I replied, saying that my questions were not of the companies legitimacy but about an error in ordering, and my name is not Cassie.
I received another email re-reassuring me they were legit, and calling me Cassie, and being slammed with tons of discount codes telling me to order now, it was red flags everywhere.
So I googled them and found they appear to be scammers. So, thank you everyone. I'm glad I found this and their support staff was so incompetent it made me question them instead of helping me.
Leafysouls 回复2020-11-04
Hello BB G.,
We always aim to deliver a great experience to our customers. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.
We would like to inform you that recently, we have made changes to our support team and also made changes in our internal processes in general to avoid this from happening in future.
Once again thank you for bringing this matter to our attention, and we are very sorry we failed to meet your expectations. We would appreciate another chance to earn your business. Kindly feel free to reach out to us anytime through our email: [email protected]
Lengthly issues for refund, but sorted and good customer service.
I purchased Sandals in January for $54. I felt like it was an ethical company, naturally sourced products. However the Size 8 sandals were 3 sizes too small for my wife.
I returned them to an address they gave me for Germany and it has taken until May to sort.
However Toleim has been great and dealt with me really well. Has offered a full credit note that I will use to get my wife something for her birthday.
Still waiting for my money back after canceling my order. Order was canceled after 2hours of purchase on May 15, 2019. 3-5 business days seem really longer than they are
Leafysouls 回复2020-11-04
Hello Paola,
We always aim to deliver a great experience to our customers. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.
We would like to inform you that your order was refunded to your account as request. We hope that by now you should have received your funds. Incase you have not, kindly feel free to contact us on [email protected] fo us to investigate the issue further.
Once again thank you for bringing this matter to our attention. We are very sorry we failed to meet your expectations. We would appreciate another chance to earn your business. Kindly feel free to reach out to us anytime through our email: [email protected]
I ordered 4 items and paid. Leafy souls contacted me right away and said one item was out of stock so they would refund me for that one item. This was 38 days ago and I still haven’t gotten the refund. I called my bank three times and they confirmed I still haven’t gotten the refund. I wrote over 12 emails and only got one response where they said they refunded me. But it’s not true since I checked with my bank three times. I did not get the refund. My last 11 emails.... no response. STAY AWAY from this company, do not order from them. I didn’t even return the item. It straight up wasn’t in stock (bad organization on them to begin with to sell something they didn’t have), and now I am begging them for a refund of a product I never even got. This is straight up stealing. My bank told me to do a chargeback and if this review doesn’t get then to check on my order. I will do a charge back!
Order 10029422
Leafysouls 回复2020-10-22
Hello Kristin, First we would like to apologise fro any inconveniences caused. We are sorry for the troubles caused and we would like to let you know that it was not our intention for this to happen.
We have checked our records and we note that the out of stock order was actually refunded on 13th May 2019. We sent you a notification of the same setting that the funds may take between 3-5 days for it to reflect in your account. Kindly note that once a refund is processes it will take some time for the funds to show up in your account. The refund will not instantly reflect in your bank account.
We are glad to help you further with regards to this. If the funds did not reflect in your account after the 5 days period we informed you about, kindly feel free to reach out to us and we will followup the issue until it's resolved.
Once again our sincere apologies for any inconveniences caused an we hope to hear from you soon.
Shoes did not arrive, tracking number never worked
I ordered a pair of sandales over 2 months ago, was given a fake tracking number that never worked, never received them, contacting them without any response. DO NOT ORDER FROM THEM. THIS IS A TOTAL SCAM!!!
I should have checked them out before ordering from them - lesson learned
Leafysouls 回复2020-11-04
Hello Isabella,
We always aim to deliver a great experience to our customers. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.
We would like to confirm that as per our records, your order was delivered to your address on May 20th 2019. If this was not the case, kindly reach out to us on email support@leafysouls .com for us to investigate this issue further.
Once again thank you for bringing this matter to our attention. We are very sorry we failed to meet your expectations. We would appreciate another chance to earn your business. Kindly feel free to reach out to us anytime through our email: [email protected]
I would like to thank Leafy Souls. I received a damaged bag and though it took them long to respond I finally got a replacement of the bag. Now I know my wife will love this great handbag. Tank you Leafy Souls.
I purchased a handbag and wish to return it, it is not the quality I expected. After several phone calls and emails to the support email, still no answer as to how and where to return the item for a refund. DO NOT BUY from here. Terrible customer service.
Leafysouls 回复2020-11-04
Hello Saada,
We always aim to deliver a great experience to our customers. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.
We have checked all our customer support records and unfortunately we could not see any of your responses sent to us. Kindly confirm you sent your responses to [email protected] and not a wrong email. We have reached out to you on the same. Hoping to hear from you soon so that we can resolve your issue.
Once again thank you for bringing this matter to our attention. We are very sorry we failed to meet your expectations. We would appreciate another chance to earn your business. Kindly feel free to reach out to us anytime through our email: [email protected]
My wife bought shoes online from leafysouls that were poor quality. After many attempts thru their confirmed email on a response no reply. My wife had to go on their Instagram account to get anykind of response. She was advised that they ship from all across the world and we would have to pay return shipping. Return adress is China. We will not do business with them again. If you read all the reviews you will see many did not even receive their product, and response time was either delayed months or even not at all. Stay away from doing business with them.
Leafysouls 回复2020-11-04
Hello Jason,
We always aim to deliver a great experience to our customers. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.
We have checked all our records and unfortunately we could not see any information under the name Jason Kelly. It most likely order was placed under your wife's name and we would appreciate if you could share the information with on on [email protected] . This will help us in following up on this issue. Hoping to hear from you soon so that we can resolve your issue.
Once again thank you for bringing this matter to our attention. We are very sorry we failed to meet your expectations. We would appreciate another chance to earn your business. Kindly feel free to reach out to us anytime through our email: [email protected]
After repeated, meaning literally hundreds of attempts to get an address corrected over a weeks time, without ANY response from Leafy Souls, my purchase is now on its way to ISRAEL instead of the USA. Absolutely horrible customer service.. I’m not looking forward to the nightmare of getting a refund. I think I may just call my credit card and say it was fraud because this is the absolute worst company to do business with!! BEWARE! I should’ve!
UPDATE 5.7.19
LEAFYSOULS.. I'll give you this.. you're thorough in your deceit. To imply you looked into the situation and did not see my 200 hundred emails and implying I didn't send them to the correct address is brilliant. I sent them directly from your 'site' as well as the email on my order confirmation. You're horrible to swindle people out of their hard earned money! You could very easily correct this situation through this correspondence. Having 'researched' the situation you could've made the address correction to the USA instead of Israel. But you didn't. .Just one more example of the lies you spew!
And one more thing.. The phone number on site.. NO ONE EVER answers or returns the call as promised on the voicemail! BUYER DO NOT BUY FROM THIS COMPANY. IT IS FAKE. Be thrilled to write a retraction if you correct the address to USA, Not Israel
ORDER #10031476
Leafysouls 回复2019-05-07
Our sincere apologies Karen for any inconveniences caused. We have searched our ticketing system for any communication from you and unfortunately we have not found any. Would you kindly confirm you sent us an email to our [email protected] email address? We will surely assist you once we receive the email. Alternatively you can share your order number and we will be glad to assist you.
I made an over a month ago, I have not received my goods, I have sent several e-mails and no one has replied.
Finally got a message on FB messenger saying order on way (clearly not on way) then following week to say there are looking into it.
Hugely disappointing experience, would not recommend.
Leafysouls 回复2019-05-07
Hello Lisa,
Our sincere apologies we had an issue tracking your order. Kindly check your Facebook as we have shared the updated tracking url.
Once again our sincere apologies for any inconveniences caused.
I was excited to receive my small canvas bag but very disappointed when I opened it and found the sides of the bag were sewn in a twisted fashion and can’t be smoothed out. Very disappointed and this wasn’t evident in the photos on the website. Not what I had expected. Looks twisted and odd!
Leafysouls 回复2019-05-03
Our sincere apologies for receiving item not to your expectations. Kindly note that we have a process for this issues to ensure our customers are satisfied. Kindly reach out to us on [email protected] with an image of the twisted sewing and we will get back to you on the next steps and actions we will take.
Received 3 tank tops ordered from Leafy Souls. One was fine but the other 2 had very obvious off centre printing (one almost completely to one side of the top). I took photos and asked for replacements and received a response stating that due to a large number of tickets my complaint may take a few extra days to process.
I sent another email 2 weeks later asking if the photos were ok or if any extra evidence was required....nothing heard.
I went on to send another email attaching order number and complaint number asking to be contacted as I was led to believe that they would prefer to replace these tops as opposed to refund them....again nothing heard 😡
I have been polite and patient but it has been over a month now since the initial complaint and I am greatly disappointed in what appeared to be such a genuine site. I have also noticed that posts on their page that state multiple comments seem to be heavily edited to only show positive ones. Wonder if deleted comments are from disgruntled shoppers 🤔
Leafysouls 回复2019-05-07
Hello Gina,
Our sincere apologies for the delayed response.
Kindly do note that we have sent you a response on the issue above.
Once again our sincere apologies.
molchanovs.com
Mochi Zen
Southmanchestercycles
Pitfirepizza
Camisetazo