Leafy Souls is Brand focused on Ethics and Morality through Veganism. We are selling Vegan Apparel, Cosmetics, Food products & more. Our vision is bring morality back to humanity so that we can create a compassionate and sustainable future.
Leafysouls（leafysouls.com）在 OK.one 的综合评分为 2.3 分（满分 5 分），基于本站收录的 133 条用户评价，属于购物与时尚分类，口碑较差。57% 的评价为 1 星，差评比例偏高；商家回复了 92% 的差评。数据最后更新于 2026-10-24。
I ordered the Cleo bag a few weeks ago and got the bag yesterday. I love it, it looks exactly like the picture. I was worried as I read some reviews where people had a bad experience with either wait time for delivery or the quality. I found the wait time wasn't that bad for an online purchase and the bag is exactly what I expected when I ordered it.
Thank you for the positive feedback. We are happy when our customers are happy.
Although the shipping is not completely ideal, the customer service is amazing and the product was what I expected. The shipping problem that many are having, it outweighs the mission of their company. I love that no animals are harmed to create these products.
Ordered a CLEO bag, does not look like the one on the picture. It is just cheap Chinese crap. Not worth the money. Emailed them on the 16th of January, asked if I could return it and get a refund and guess what? NO REPLY. Avoid
Our apologies for the delayed response we sent you. Kindly go through our refund policy and if the item you received is not what you ordered or o bad quality, kindly share the pictures of the item and we will send you free replacement once the images are reviewed. Once again apologies fr the delayed response.
I’m now reading what I wish I would have known prior to ordering a Cleo messenger bag over 4 weeks ago. Still has not arrived!!!!! I messaged the company and told them I thought it was a scam and I got a reply that expressed everything to the contrary. I don’t believe it. Especially after reading the comments in this forum. If you are a lucky individual reading this before placing an order, do not purchase from this company. Stay away!!!!!
Hello Becky, Thank you for placing an order with us. Kindly note that as stated on our website the delivery time for orders take a maximum of 5 weeks plus 1-5 days for order processing. https://leafysouls.com/pages/faq-shipping In case your delivery is delayed, kindly feel free to contact us.
I wish I had read these reviews before ordering a vegan bag in December which has still not arrived.I sent at least four emails which were ignored. Believing the company might be bogus I contacted Facebook (where the advert had been placed). Within an hour I got an email from them saying that delivery could take five weeks. I still haven't received the bag but get daily messages from them telling me to order something else before midnight to grab a great deal. I still have not received my bag and will never order from them again.
Our sincere apology for the experience you have faced so far. We apologize for the delayed response as we have had backlogs of request we are currently clearing hence the delay in our response to your tickets. Kindly do note that our order processing time takes 1-5 business days before shipment. Deliveries take usually 1 week to 3 weeks. However, due to the distance between countries, slow postal services, and shipping delays it can sometimes take up to 5 weeks. Kindly see detailed information about shipping here: https://leafysouls.com/pages/faq-shipping
Wish I had read these before. I am canceling my transaction now with cc company. I ordered just 2 weeks ago but thought something was up immediately when I got the tracking number and it didn't work. and no response from Leafy Souls costumer service. Stay away!
We apologize for the delayed response as we have had backlogs of request we are currently clearing hence the delay in our response to your tickets. Kindly do note that we are a genuine company whose aim is to bring morality back to humanity so that we can create a compassionate and sustainable future. In some cases you may receive tracking information that may not work and the reason is that sometimes the supplier providing the tracking information may have not updated the tracking information to the relevant systems. In cases like this we request for new tracking information or request supplier to update the tracking information in relevant systems. Kindly feel free to contact us in case you need any further assistance using the email: [email protected]. Once again our sincere apologies.
Vegan, my butt. This is made-in-China junk. I paid $64 for a Cleo Messenger bag (regularly $225 -HA!). It’s not worth $64, let alone $225. Note to self: do your research before you buy, not after.
Apologies that the product you purchased did not meet your expectations. We however accept customer feedback through our email [email protected] and rest assured we will find a solution for your. We have also reached out to you for more information on what the issue of the item you purchased was. Kindly feel free to send us your feedback on the email provided above.
Yes I agree this company is totally NOT a real or serious company. I ordered a purse from them over a month ago and I still haven't recieved and of course am now doubting it's ever going to arrive. I've also called and sent email but NEVER hear back from anyone. So, yeah, SCAM!!!
Our sincere apologies for any inconveniences caused. Kindly note that we have never sold anyone an item and failed to deliver. And if someone places and order and the item is not available we normally contact our customer with alternative or refund the customer. As per our shipping information found here: https://leafysouls.com/pages/faq-shipping, kindly do note that our order processing time takes 1-5 business days before shipment. Deliveries take usually 1 week to 3 weeks. However, due to the distance between countries, slow postal services, and shipping delays it can sometimes take up to 5 weeks. This we have stated on our website to give users peace of mind that their item will be delivered regardless of the shipping challenges we may face from time to time. We sincerely apologize for the delay in responding to your request as we have been overwhelmed by tickets due to the holiday season and we are working round the clock to ensure all the customer requests are responded to.
Edited: 22nd Jan. bag arrived today. It is absolutely awful. Cheaply made, came in a tatty plastic bag with nothing else. No infoformation on how to return etc. I very much suspect it is NOT VEGAN! There is a smallish circular leather like embossed panel on the front of the bag with the name RU YI HUANG. The company who have made the bag maybe!? Nothing to relate this product to 'Leafy Souls', which I believe is a dubious 'company. You could easily pick up a bag like this from a local market for £7.99. Certainly not happy at spending $50. Have requested return information and raised an issue with Paypal. ------------------- I started to look into this company further after ordering a bag just after Christmas which still has not arrived. I got a notification of shipping at the beginning of January with a shipping tracking number, ut nothing happened on the status until 14th Jan. despite several emails, no answer back which has raised my suspicions. I started looking into the company, but the details of who has registered the domain name leafysouls.com has been made private. It seems that the company registered for the domain name is in Panama. Apparently their 'regisitered' office is in Singapore, but their shipments come out of China. I suspect the product isn't even vegan as adverisited, although I ordered the bag because I liked it, not because it was Vegan. I think the whole thing is a complete scam and they are shipping shed loads of cheap bags out of China and charging customers $50 a bag. Beware!!!
We sincerely apologies for any inconveniences caused and delays in sending your order. Kindly do note that we are a genuine company based in Singapore. We have supplier in China, USA and our warehouses in Singapore. Most of the products we whip are form China and we can assure you that Quality and Ethical standards are met when manufacturing all of our products from China. We have very strict vetting processes and work with the highest quality control agencies in China. Also note that as per our shipping information found here: https://leafysouls.com/pages/faq-shipping, kindly do note that our order processing time takes 1-5 business days before shipment. Deliveries take usually 1 week to 3 weeks. However, due to the distance between countries, slow postal services, and shipping delays it can sometimes take up to 5 weeks. This we have stated on our website to give users peace of mind that their item will be delivered regardless of the shipping challenges we may face from time to time. We sincerely apologize for the delay in responding to your request as we have been overwhelmed by tickets due to the holiday season and we are working round the clock to ensure all the customer requests are responded to.
I ordered the Esther canvas bag on November 23, 2018, and just received it this week. The fact that I did receive what I ordered is the only reason I’m giving them two stars. I sent them an email on January 2 asking about the status of my order, and still have not received a reply. As far as the bag is concerned, let’s say I’m glad I only paid about $45.00. These bags have supposedly been marked down for months, but there is no way they are worth $100 or more. I ordered one in red, the color I got is more of a plum/burgundy color, the strap that closes the bag on top is sewn crooked, and the lining is cheap nylon that sounds like paper crumbling when you touch it. I’m not going to bother to return it, because it showed up in a plastic bag with no receipt or return label, and Leafy Souls states on their site that they will rarely accept a return and refund. Judging from their lack of response to me and other reviewers, this is how they operate. I wish I would have stopped myself before I got taken in. In short, take a look at other options before you order from them. You can get better vegan products for the same price from a responsive company that won’t take two months to ship.
Hello Jayna, We always aim to deliver a great experience to our customers. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We can’t fix the past but you have our commitment to improve on our policies and and speed of response in handling such issues. We would like to inform you that recently we have made changes to our refund policies, our vegan suppliers and also made changes to our internal processes in general so as to prevent this from happening in future. Once again thank you for bringing this matter to our attention. We are very sorry we failed to meet your expectations. We would appreciate another chance to earn your business. Kindly feel free to reach out to us anytime through our email: [email protected]
I agree with all of these negative comments. This company has zero integrity. First of all I’d like to suggest that if you haven’t already , go to the LeafySouls Facebook page and ‘report’ them as a scam and ‘unlike’ the page if you liked it ( I think this is possible) A lot of their web traffic comes via FB - they seem to have 17k + ‘likes’ on their page which is utterly astounding given that most people seem, like me, to take a dim view of them. It sounds as though there are enough disgruntled customers to warrant FB taking action. FB have strict rules and will act of enough people report their experience. I began to doubt the wisdom of my choice to buy a couple of bags from them when I started to receive ridiculous emails purporting to be a guide to veganism but were little more than deeply unintelligent , poorly written trash which seems to be inciting revulsion of non vegans - which in itself is hugely ignorant and unlikely to win over any hearts or minds or educate anyone. One of the emails was so ridiculous it was almost laughable - it was a guide on what to say to “That Guy “ who takes you out to dinner and he’s not vegan. It is so far off the mark of being the sort of reading material any intelligent vegan ( or otherwise) is likely to want , this illustrated to me that behind the scenes these people don’t give a stuff and are just churning out content which seems to be aimed at outdated stereotypes. If you have not already given them your money - don’t ! I heartily wish I’d given my money instead either direct to a charity and/ or bought from a more reputable company such as Beyond Skin . If my bags do arrive I will a) eat my (vegan) hat and b) let you know if they’re any good
Hello Jac, Thank you for your review. we are sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. Veganism is all about compassion and we are really sorry that our emails may have not portrayed that to you. It was not our intention to make any non-vegan feel bad and for that we apologise. With regard to your order, our system shows that your order was delivered. Kindly do let us know what you think of our products. We would appreciate your feedback on the same. Incase you have any issues, kindly feel free to contact us at [email protected] ? We’ll work with you to resolve any issues as quickly as possible.
This company is SCAM - If you order 2 items, they will send you only 1 and steal the remaining balance of the funds you paid them. They do this by NOT sending you an itemized receipt of the goods you purchased. Then they also advertise grossly marked down prices without specifying when the markdown occurred so that if you were to try to dispute the exchange of goods for your purchase, they can claim that the higher price of a single item (not both items), is what your actual purchase reflects. If you try to correspond with the company either by phone or email - you will not get a response...PERIOD. I have tried to contact this company on 4 separate occasions over a period of 2 weeks. No response what so ever. And the most egregious issue - They imply on their website that all their products are vegan. The product I received had straps all over it that were made of LEATHER. Completely unethical and disgusting.
Thank you for the feedback shared and its much appreciated. Thank you also for purchasing a product from our online store. We apologize for the delay in response and the fact that you also received a product that is not 100% vegan. We can assure you that all our products are 100% vegan and we would kindly request you share with us the product you purchased for us to do followups on the same. We listen to our customers and we hope we can provide them a solution in cases where they feel the product purchased is not as per their expectations. Kindly share photos of the products and details of your to the email [email protected] and we will surely resolve the issue.
Shady business practices. Here's a section of the terms of service directly from their website: SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. In other words, they will send you what they want, regardless of what you order and pay for!! Buyer beware.
Thank you for the feedback. Kindly allow us to clarify on points you have raised below .................................................................................................................................................................................... SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES Prices for our products are subject to change without notice :- These means prices of Items as posted on our website and note after you have purchased We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time :-This means we can change or discontinue any service we are offering without prior notice. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service :- This we are not liable for any modifications made to our products, price change on our products before your purchase or discontinuance of our service. ............................................................................................................................................................................. We value your feedback and in case you have any questions or need clarification, kindly feel free to reach us on [email protected]
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