Leafy Souls is Brand focused on Ethics and Morality through Veganism. We are selling Vegan Apparel, Cosmetics, Food products & more. Our vision is bring morality back to humanity so that we can create a compassionate and sustainable future.
I purchased a handbag without realizing it would be shipped direct from China. The wait was several months (I ordered prior to Christmas) and my emails to customer service were not answered. Finally, I did receive the bag. I’ll use it but had I seen it in the store costing $40 I would not have purchased. The photos in the ad showed vibrant colors; in fact the colors are muted. I won’t order from Leafy Souls again and in the future I will pay more attention to where the product is shipped from and return policies.
Leafysouls 回复2019-03-05
Our apologies we did not meet your expectations for this purchase.
Kindly note as per our shipping information Kindly note that there are some items that are manufactured in China and some manufactured in USA. This information is provided here as well as the shipping duration.
https://leafysouls.com/pages/faq-shipping
Once again our sincere apologies and we hope you will order from us again.
Take your chances purchasing from this company. Your things will come from China. Although there is a number to call, all correspondences are through email. I received HALF of my order after a month. The bag I ordered wasn’t assembled properly and one or the straps was twisted so the underside shows. I sent them THREE clear pics of the problem and they’re asking for MORE like I’m lying. Asked for a refund of my other item I never recieved because it takes too long to ship and they JUST shipped it anyway. Too bad because I like the idea of what they’re doing but their customer service is TERRIBLE. Buyer beware.
**Update 3/14**
I received my wall tapestry, the second part of my order, two days ago and I like it. It looks like the picture. HOWEVER, the bag is completely poor in construction. Only used it about 8 days when one of the metal pieces from the strap broke.
Leafysouls 回复2019-03-05
Hello Nicki,
Apologies for the challenging experience you faced.
Kindly check your email for our response to you on the issue raised wit regards to damage of your item and replacement after a month.
On the shipping issues, by the time we were receiving your response we had already started the shipping process. We sincerely apologize for any inconveniences caused.
I only had half of my order. it's been 2 months that I ordered and I have no news from them anymore, despite my messages. I think they are crooks. In addition, the quality of the sneakers that I bought is very bad. After a week, you can see the glue through the cloth of the sneakers and the sole is peeling off - I write messages to them every day for 10 days now, they do not respond anymore - Run away !
Leafysouls 回复2019-03-01
Apologies for the delayed delivery of one of your items. We have updated our supplier on the issue of the tracking number and we will share with you once we receive an updated tracking number.
On the Quality of your sneakers issue, we would appreciate if you would have informed us of this and we could have worked on a solution for you. Kindly share with us more information on quality of the item using email [email protected] and we will provide you with a solution.
I bought the messenger bag. Not only was the color off, but it took over a month to arrive. Within weeks it started to fall apart inside. The zippered compartments fell apart, the Velcro closure was sewn on wrong. Unfortunately I didn’t contact them within 30 days so I am stuck with this crappy bag. Their customer service is the pits. Never again!
Leafysouls 回复2020-11-05
Hello Barbara,
We always aim to deliver a great experience to our customers. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.
We can’t fix the past but you have our commitment to improve on our policies and and speed of response in handling such issues. We would like to inform you that recently we have made changes to our refund policies, our vegan suppliers and also made changes to our internal processes in general so as to prevent this from happening in future.
Once again thank you for bringing this matter to our attention. We are very sorry we failed to meet your expectations. We would appreciate another chance to earn your business. Kindly feel free to reach out to us anytime through our email: [email protected]
Chinese product that is marginal, construction-wise, at best. Chinese logo on front. Took almost 6 weeks to arrive. Not worth the money charged for this product. Very disappointed.
Leafysouls 回复2020-11-05
Hello Michelle,
We always aim to deliver a great experience to our customers. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.
We can’t fix the past but you have our commitment to improve on our policies and and speed of response in handling such issues. We would like to inform you that recently we have made changes to our refund policies, our vegan suppliers and also made changes to our internal processes in general so as to prevent this from happening in future.
Once again thank you for bringing this matter to our attention. We are very sorry we failed to meet your expectations. We would appreciate another chance to earn your business. Kindly feel free to reach out to us anytime through our email: [email protected]
I thought when purchasing a bag from Leafy Souls that they were an American Company. It is very misleading. When I received the bag it was a product of China with a Chinese logo on bag. The tracking for your purchase is in Chinese. NO where on Leafy Souls page does it mention MADE IN CHINA. Is this product even VEGAN? Will be more careful next time.
Leafysouls 回复2019-02-28
Our sincere apologies that you felt information about our company was misleading. Kindly do note that as per our FAQ link, we have our Headquarters based in Singapore and some of our products are from USA and China.
Kindly see more information using this link: https://leafysouls.com/pages/faq-shipping
Please note that all our products are 100% Vegan. We assure you that Quality and Ethical standards are met. We have very strict vetting processes and work with the highest quality control agencies in China.
Also I would recommend if you have any questions or need to seek clarification, kindly feel free to contact us on [email protected].
Purchase and Read, products and CS team are awesome!
This is my free opinion. At first, I was skeptical about purchasing but then I gave it a go. I love their Cleo bags, essential oils and some purses I purchased. The customer service team is awesome! I guess we should always look on 2 sides. A business may not be perfect in all aspects but one of the important parts of it is that the company and the team are so willing to assist you through some people take advantage claiming it is damaged, small and many more while they just want a free item. I will surely order from them again. READ their FAQ and Shipping page, guys! So you will not be ignorant also their size guides. Buy and Read!!! Thank you, Leafy Souls! Placing my next order! :)
I am so happy with my RAYE - WOMENS VINTAGE CANVAS HANDBAG, I love that I can put as much items inside. It's so spacious that I once had a sleepover with everything I need in one hand carry bag!
I so love my esther bag! perfect for everyday use. nice to know that a company like this exist! I'll tell all my vegan friends!! their customer care team is the best!til my next order!!
Wow! I finally got my Cleopatra Sandals today and I am very satisfied with the design and how comfortable it is to wear. It is better than I expected. I'm into flat sandals and their collections are perfect for my style. I would definitely purchase another one soon and confidently recommend their products to my friends.
I love your charlene essential oil diffuser lamp! With my lemongram aroma therapy oil! The design is great and simple just the way i like it and it really helps me meditate and relax better in my room will definitely buy again to give as gift to my love ones! :)
So disappointed with every element of my experience buying from Leafy Souls. First up the bag took more than six weeks to arrive. Then when it finally did it's a very sad, faded looking affair with handles that are already fraying and a zip that has a propensity to catch whenever I try and close it. And don't get me started on the incredibly brazen and downright rude tone of the marketing emails that I received from this company. One of their emails was even titled along the lines of how ...how to p*** off a non-vegan in 6 easy steps...as one of "those" myself, it's not nice to feel that you're being rubbished and made to feel like a pariah by the very brand you're buying from. Surely I'm not the only customer who likes to think she has ethical values but still makes alternative food choices?
Leafysouls 回复2020-11-05
Hello Andrea,
Thank you for your review. we are sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.
Veganism is all about compassion and we are really sorry that our emails may have not portrayed that to you. It was not our intention to make any non-vegan feel bad and for that we apologise.
With regard to quality of your order, we have checked on our customer support records for any issue you have raised, and we are unable to find any lodged complains from you. We have reached out to you on the same to see if we can find a solution for the quality issue you have raised. Hoping to hear from you soon so that we can resolve your issue.
Incase you have any issues, kindly feel free to contact us at [email protected] ? We’ll work with you to resolve any issues as quickly as possible.
Like some other unhappy customers on here, I ordered the Cleo womens messenger bag. It too arrived in a crumpled plastic bag from China with no Leafy Souls branding, but a scrappy Ri YiHuang logo on the front. Very poor quality, certainly not worth a fraction of what I paid for it.
I emailed them to point out they were shonky and they offered me a 15% discount on my next purchase (no way would I ever buy from them again). Dont believe the 100% customer satisfaction guarantee on the front page of their website.
These guys are crooks taking advantage of people wanting good quality, ethical and sustainable products.
I wouldnt even give this bag to the op shop ... straight to the rubbish bin it goes!!!
Leafysouls 回复2019-02-12
Hello Sheena,
Apologies that you did not like the quality of the product you ordered. We have received your feedback on branding and we will consider it as part of improving our brand.
Thank you for placing an order with us.
I am not 100% satisfied with this company's lack of full disclosure or the ability to TRACK the item. I had to wait 6 weeks for my delivery and that didn't include the 1-5 days they tell you it will take to process. I also had many correspondence with them via e-mail. Which I did get a response, but usually with little satisfaction. I told them they should post the time for delivery in bold print so there isn't any confusion. I had to go to a completely random page to see their money back guarantee. It tells you it may take 8 weeks with either an exchange or a store credit. Rare is a refund if ever. Now for the product. I was shocked to see that it was exactly what I expected. I love it. A bag that I can't remember the name of, but it turns out to be good. Would I ever order again. Probably, sadly pretty sure not! The 3 stars is that I received the e-mails, I received the product and I got what I ordered.
Leafysouls 回复2019-02-06
Hello Connie, thank you for your review and feedback. We apologize for any inconveniences caused. Kindly note we have shipping information and our Terms and condition available in the following urls: https://leafysouls.com/pages/refund-policy, https://leafysouls.com/pages/faq-shipping and https://leafysouls.com/pages/terms-of-service
Excellent customer service - will definitely buy from them again
I think this company is really cleaning up its act as I have had wonderful dealings with them this past week! Yes, delivery took a long time, but I loved the faux leather jacket in light blue and the size was perfect, which is always a bit of a guess. The second item I ordered was a bag but not the colour I had hoped for. Their response was really quick, pleasant and helpful. I really think they are working hard to learn from their initial teething problems and could not recommend them enough based on my experiences and will order from them again!!
Delivery took just over two weeks, I quite like the Cleo messenger bag but probably not great value at £45, it's now advertised at £38!
Leafysouls 回复2019-02-06
Hello Svetlana, Our sincere apologies for not meeting your expectation in terms of the value of purchased bag. We work hard to ensure that our product s of high quality and competitive pricing.
Got the bag I ordered but wrong color, cheaply made and smells like petroleum. Stay away!
Leafysouls 回复2019-02-06
Apologies that the item you ordered was not the color you chose and smelled like petroleum. Kindly note that as per our policy if the item ordered is not what you received, we can offer you a discount on another item ofr a free replacement of the original item purchased. Kindly contact us on [email protected]
I bought a Cleo bag, and the trimming on it is definitely leather, you just have to look at the reverse side to know! I also don't find it's various pockets usefully sized or located, and can't understand what you use the zipped flap for. A poor buy.
Leafysouls 回复2019-02-06
Our apologies that you are not happy with the purchased item, Kindly note that we do not use any animal leather but rather use synthetic leather or leather derived from other materials and not animals. Kindly note that we have taken note of your feedback on design of the bag. If you have any issues with your item, kindly feel free to contact us on: [email protected]
Do yourself a favor and stay away from this company. You aren't getting a good deal. I bought the faux fur coat in November and did not receive until yesterday - that's almost 3 months. Also, don't think you're getting a luxurious feeling trench coat - the length in the images is deceiving, it only goes to the hips. The fabric that they used feels like dirty worn nylon, and if gotten in a lighter color be prepared for raindrop STAINS. The 'lining' on the inside is an absolute joke... Patchy, faux-fur Chinese garbage.
The customer service I received was absolutely terrible, they clearly have computer responses as I received the same message back twice in my complaint. Also, don't bother to try calling, they don't pick up and they definitely will not call you back.
It's a shame this company is monopolizing on the small market for vegan apparel, when the products received are clearly non-vegan.
Leafysouls 回复2019-02-06
Our sincere apologies that you did not receive an item you were hoping for. Kindly let not that our productions are as how we describe them and the measurements are always available and described in the product details. We apologies for any delays in responses as by the time you sent your requests we had email backlogs hence the delay.
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