Buyer beware
I never write negative reviews because I believe that most of the time an error has been made and hey, people deserve a second chance. This will be my first. I purchased a jacket from Leafy Souls that took nearly six weeks to arrive as it came from China. Then it (finally!) arrived. I had ordered a small (I am a woman, size 4) and got one that would fit a 10 year old girl. There are size charts on their website, but not for these jackets. When I emailed them about returning or exchanging it, I was asked to provide a photo of the "issue" so that they could "assess the problem". Not sure why this was necessary, but ok. I sent a photo of the jacket. Then...silence. Crickets. I heard nothing for 8 days. Finally got an email from customer service that she would "reach out to the relevant team in our company". A day later I was informed that I could send the item back to Germany, here's the address, we don't provide a label or cost of shipment. No mention of any refund or how that would work. For a reputable retailer, returns and exchanges are a routine part of everyday business. I can maybe understand sending a photo if I am claiming product damage, but I felt this was just a delaying tactic on the part of Leafy Souls. Yes, the jacket came from China and there is an expense incurred, but again, this is part of doing business. A company should stand by what it sells and commit to rectifying any problems at their own expense. The sizing of this garment was inaccurate and I had no way of knowing this based on their website's description. At this point I will just donate the jacket (to a child). I probably would never see a refund anyway. I will never shop there again. Ever.