Do not order from this company
Do not order from this company! Here is what I think they do for products shipping from China: I found the same bags online elsewhere (e.g. Wish), as someone else mentioned (note that LeafySouls replied to the two surrounding messages but not that one). The bags are marketed at $50ish on their website “on sale” (supposedly marked down from over $200 for a canvas bag!) but are 1/2 or even 1/4 of that price elsewhere. I even saw the same one for $9. Even with their promo code discounts, you’re getting ripped off. I believe they take your money and profit from it, then simply go to one of these sites to order under your name and address - that’s why the bags get sent to you from China with a totally different company name in Chinese. Anyone getting email confirmation in Chinese (as some have said in these reviews) is because LeafySouls is entering your email address when they order. They then pocket the profits. They have no control over quality, packaging, shipping, or any other bogus thing they claim and I would question whether these products are truly guaranteed to be vegan. People are having trouble getting refunds because they don’t want the product back since it didn’t come from them. They are essentially charging you for their “labour” of ordering online for you and all their online marketing. It is also a dishonest scam and possibly unlawful under consumer laws to charge $5 to cancel your order. Hard to know for sure because it’s a mystery where they are based (USA? Singapore? China?). I tried to do a domain name whois search to find out, but they have willfully used a program called “Whois Guard” to hide details of who they are. Why would any honest company do that? Clearly avoid this scam company!