Bought the Roborok QRevo
Bought the Roborok QRevo. Absolutely love it at first because it worked! One month in, and it stopped recognising the map, stopped mopping, would not save the map, and the volume suddenly dropped so low, the voice could hardly be heard. Contacted Roborok customer support email address for help, and explained the issue. Back and forth with emails to Roborok who tried to not accept there was a fault. Then out of the blue they realised the customer was from the UK and said ‘oh, we are the US support. You need to contact the EU support’. Really? Where does it state that. Transferred to EU and had to start from scratch and explain the whole case again. Then they said ‘oh, you are in the UK, then you need to contact UK support’. UK email address never worked. Eventually, got the EU support to let me return the item to Amazon BUT, not in the normal way. I had to organise a courier that Amazon took no responsibility for even though it was booked through Amazon! The vacuum was collected on the 3rd attempt, then had to wait about 2 weeks and no tracking for it to be acknowledged by Amazon that it was received by their warehouse. Then began the 17 WORKING DAYS before receiving a full refund. Waited a few weeks before deciding to re-order a new replacement, but the price had gone up £200 over what I paid. The email from Roborok EU support said they would price match the original price. Contact Amazon customer care to be told they cannot honour that as it’s Roborok who made that offer, not Amazon. Go back to Roborok. Emailed Roborok EU/UK/US support - all bounced back undelivered!!