Selling items not in stock - avoid!
Order and payment process was simple (item shown as in stock). But after 2 days where my order status was “processing”, I emailed to ask what was happening. After some 30 hours the reply stated that the item was no longer in stock, and new stock would be some time in the future. My reply stated my concern that’ 1. Payment/order was made on the basis stock was shown as available. Why was my item then sold/allocated elsewhere. 2. Payment for delivery within a time frame had been made which could not be met, so I requested reimbursement for delivery. 3. An accurate timescale for the actual item to be shipped. The response, again after quite some time’ 1. Sorry our inventory control is inadequate. 2. No. But you can have 10% off if you spend more with us. 3. Shipment likely on 26/12/24. This actually happened and was delivered within 5 days. My takeaway. Myself, friends, family and business associates will never trust this company and therefore never order from them again. Despite the products being well made and of high quality. Poor customer care results in lost sales, revenue, margin and profit. Look after your customers, without them the company eventually fails.