Molchanovs: declared false value for customs, no commercial invoice, non-existent customer service
I ordered a CORE Mask for $45 with $60 shipping to EU (total $105). The parcel came from China and was falsely declared at 4.32 EUR with no proper invoice ever sent to me. So customs are holding it. When I contacted Molchanovs support, they only sent slow, generic automated replies and repeatedly asked for the same screenshot of the Chinese postage I had already sent them three times. Days later, after a lot of back-and-forth with Molchanovs' support over technical issues on their side (missing email attachments and not working embedded PDF links), I received a Chinese “invoice” showing 5 USD total with no vendor/sender details which renders it invalid. This leaves me in a position where I would have to knowingly submit paperwork that seriously understates the value of the goods to customs + forge a proof of purchase for a matching sum, which I’m not willing to do. So, my parcel is still stuck at customs, I still don’t have a correct paperwork. Overall, it's not worth it. Poor handling, huge waste of time and very frustrating experience.