Never ever again.....Avoid at all costs.
I cancelled a hotel booking in June 2014. Within a day I received an email confirming that my refund would be processed within 24 hours and that I would see the money in my account within a few days. So far so good. Over a week had passed and no sign of my refund so I sent customer care an email. I got an email back saying that they no longer had my card details and in order to process the refund they required my bank details. After a few calls to their customer services department I very reluctantly provided these. I then got an email to say that the refund had been processed and I would receive in 10 to 12 business days. Great...the refund seemed to be back on track.....NOT. The 12 business days max have come and gone and still no refund. My emails enquiring about the refund are BEING IGNORED and I cant get through to the so called Customer Services Department. Its like the line has been shut down . I wont be letting this go. My advice is.....AVOID AND BOOK ELSEWHERE. If I could give a negative score rating I would. I have passed to my credit card company UPDATE: My bank refunded me.....heard no more from olotels. DO NOT USE OLOTELS. I WILL NEVER EVER EVER BOOK WITH THEM AGAIN.