Very disappointing experience
Very disappointing experience – months of waiting and no clear solution I placed an order with SunFounder and was informed that one item was out of stock, with new inventory expected within approximately two weeks. I agreed to wait and asked them to ship the complete order once everything was available. After that, I had to follow up several times myself. Each time, the delay was extended. Later, I was also told that the Raspberry Pi 5 16GB board I had ordered was no longer available. On June 4, SunFounder wrote to me that all items in my order were now back in stock and that they were preparing to ship the complete order. However, shortly after that, they told me this was a mistake and that only the 4GB version was available. When I questioned what had happened to the 16GB board from my order, I was told that the 16GB Raspberry Pi boards they had in stock had been used internally by their technical team, and that none were left for shipping. In my opinion, this is extremely poor customer service. I waited for months, was given changing information, and only received important updates after contacting them myself. I ordered and paid for a specific product, but I am now being asked to accept a lower-spec version or cancel part of the order because the item is no longer available. I understand that stock issues can happen, but the communication and handling of this order have been very disappointing. Based on this experience, I cannot recommend SunFounder.