Need to do a whole lot better
I contacted Huawei a week ago to seek out some information regarding their USB C port, as the transfer speeds are abysmal and they lack any information with regards to whether or not it's simply just a charging port, but I would guess due to it being able to transfer data, that it's probably not. Just wanted to clarify, to see if the port is potentially faulty. I understand that times are tough for everyone with Covid 19 but that is quite some time to pass. I like the laptop, but I doubt that I'll be returning to Huawei on the fact that their Customer Services are rubbish. Update. Over 3 weeks since emailing Huawei for them to tell me I need to contact Technical Support even though there's no option for me to contact them. I wasn't given the link or email address for them and the customer service agent could have at least reached out to the correct team for myself, especially seeing as I had waited 3 weeks for a response and there's literally no way for me to select them when filling out the form. It was basically a fob off job. After making a complaint, their responses were rapid and my question was answered within an hour. Which is sad that it had to go to this extent for an answer and was informed that the emails are also considered technical support. I don't know if I would recommend Huawei based on this. Their laptop I purchased does make me happy mostly and is well designed for the most part but their customer support seems to be hit and miss. I know it has definitely put me off purchasing any more of their products, because customer support is the frontline of any business, and I wouldn't want to have this again. Increased from 1 star to 3 purely on them taking the complaint seriously and helping me out eventually.