Upon receiving the wireless mouthpiece…
Upon receiving the wireless mouthpiece case, I wasn’t sure if the product came fully charged so I went ahead and charged it. The blue light didn’t stay on long, so I assumed it was charged. Later that evening before bed, I went ahead and used the mouthpiece but it didn’t even stay on for the full 30 minutes. I went ahead and pressed the button again but it only stayed on for 10 minutes. So I pressed it again and finally my 30 minutes was up but had to turn it on one more time. I went ahead and charged it again. Which, it did earlier, just charged for about 5 minutes. The next night, I put in the mouthpiece and it only stayed on for 13 minutes. So I went ahead and emailed customer service. Angelique was so awesome. She helped with all my questions and the exchange process. Hopefully I’ll receive my replacement soon since the exchange said the product I was replacing was sold out.