Snow Teeth Whitening

Hi Cheryl, Thank you for taking the time to share your experience with us. We’re sorry to hear the toothbrush hasn’t performed as expected, particularly with the brush heads repeatedly splitting. We truly appreciate you bringing this to our attention and would like the opportunity to look into it further. Please reach out to our support team at [email protected] with your order details so we can review what happened and see how we can best assist. Thank you again for your feedback. SNOW

Hi JW, Thank you so much for taking the time to share your wonderful 5-star review! We’re thrilled to hear that your experiences with our team have always been helpful and kind. It truly means a lot to us! We also appreciate your honest thoughts on the products you’ve tried so far. We’re glad you’re enjoying the Gold Whitening Serum Pen with the light, and we hope you love trying the Overnight Whitening next! Thank you for being part of the SNOW family and for trusting us with your smile. SNOW

Hi Jonatan, Thank you for taking the time to share your feedback. We're sorry to hear that your experience with both our product and our support didn't meet your expectations. This is certainly not the experience we aim to provide, and we'd like the opportunity to make things right. If you haven't already, please reach out to our Customer Care team at [email protected] with your order details so we can review your return request and investigate what happened with the return label. We appreciate your feedback, as it helps us improve both our products and the support we provide to our customers. Best, SNOW

Hi JW, Thank you so much for taking the time to leave us such a thoughtful 5-star review! We're delighted to hear that Joyce and every member of our team you've interacted with have been kind and helpful. Providing exceptional customer care is something we truly strive for, so your kind words mean a lot to us. We're also glad you're enjoying the Whitening Pen, and we really appreciate your feedback about wanting an even more intensive whitening gel. We'll be sure to share your suggestion with our Product Team as we continue to improve and expand our offerings. Thank you again for your support and for being part of the SNOW family. We truly appreciate you! Best, SNOW

Hi Angela, Thank you so much for taking the time to leave us such a wonderful 5-star review! We're thrilled to hear that the Teeth Whitening Booster has fit so seamlessly into your daily routine and is helping you maintain the bright smile you're looking for. It's especially rewarding to know that you've found it easy to use without adding extra steps to your routine. The biggest compliment we could receive is hearing that you've recommended SNOW to both of your daughters and have come back to try our Teeth Whitening Pen as well. We truly appreciate your trust and support. Thank you for being part of the SNOW family, Angela. We hope you continue to love your results! Best, SNOW

Hi Jennifer, Thank you for taking the time to share your feedback. We're very sorry to hear about your diagnosis and sincerely wish you all the best during this difficult time. We take product safety extremely seriously, and while we cannot determine the cause of any medical condition through a review, we would appreciate the opportunity to learn more about your experience. Please email our support team with additional details so we can review your concerns directly. Thank you again for bringing this to our attention. SNOW

Hi K E, Thank you for taking the time to update your review and share your experience. We truly appreciate your loyalty and understand your concerns regarding the discontinuation of the Gen 1 replacement heads. We're sorry to hear that your follow-up communication did not receive the attention you expected. Your feedback is important to us, and we never want any customer to feel unheard. We value the trust you've placed in SNOW over the years and appreciate you bringing this matter to our attention. Thank you again for your honest feedback. SNOW

Hi Wade, Thank you for taking the time to share your experience. We're sorry to hear that there is still uncertainty surrounding your refund and appreciate you bringing this to our attention. We understand you've been trying to resolve this for quite some time, and we'd love the opportunity to take another look at the details to ensure everything has been reviewed thoroughly. Your feedback is valuable to us, and we're committed to providing the best possible experience for our customers. Thank you again for your patience and for sharing your concerns. SNOW

Hi Gracie, Thank you for taking the time to share your feedback. I’m truly sorry to hear about your experience regarding the recurring subscription charges and the missing deliveries. We completely understand how concerning and frustrating this must feel, especially if you have not received the products you were expecting. At SNOW Oral Care, we take billing and delivery concerns very seriously, and we would never want any customer to feel unsupported. There may be an issue with the shipment, subscription settings, or delivery details that we’d like the opportunity to investigate further. Please contact us directly at [email protected] with the email address associated with your account and reference this review so our team can urgently review your subscription, stop any unwanted renewals, and work toward an appropriate resolution for you. We appreciate the chance to make this right. SNOW

Hi, We’re truly sorry to hear about your experience, and we completely understand how frustrating this must have been—especially after being a loyal customer for years. At this time, our customer support is handled via email only, which allows us to properly track and resolve each case. It’s possible your message may not have reached us or was missed due to high volume, and we sincerely apologize for the lack of response. To make sure we can assist you as quickly as possible, could you please resend your email along with the photos and details to [email protected]? Our team will prioritize your case and work with you to find the best resolution. We truly appreciate your patience and the opportunity to make this right. All the best, SNOW

Hi there, Thank you for sharing your experience, and we’re truly sorry for the frustration and disappointment this has caused—especially after your years of loyalty and support. We completely understand how upsetting it must feel to not receive a response and to be put in a position where you may need to replace a product that’s still working well. We sincerely apologize for the lack of follow-up. That’s not the experience we want any of our customers to have. We’d really like the opportunity to make this right. Could you please resend your email to [email protected]? This will help us prioritize your case and ensure it’s handled promptly by our team. We truly appreciate your continued support over the years, and we’re committed to assisting you further and finding a resolution that reflects that. All the best, SNOW

Hi Whitney, Thank you for taking the time to share your experience. I’m truly sorry to hear about the frustration you’ve encountered with your order and the difficulty reaching our support team. We understand how upsetting it can be when shipping takes longer than expected and when you’re trying to get clear assistance regarding your order. At SNOW Oral Care, we take concerns like this seriously, and this is certainly not the experience we want our customers to have. We’d really appreciate the opportunity to look into your order, check the current status, and help resolve the cancellation or refund for you as quickly as possible. Please contact us directly at [email protected] with your order number and reference this review so our team can prioritize your case. We appreciate you bringing this to our attention and the chance to make things right. SNOW

Hi Joshua, Thank you so much for taking the time to share your experience and for the 5-star review! We really appreciate you highlighting that consistency is key and that the results come with regular use. It’s great to hear that the process fits easily into your daily routine and that you’ve already noticed a change in shades over time. Feedback like yours helps others understand what to expect and how to get the best results from SNOW Oral Care products. We’re so glad you’re loving it and plan to keep using it. Thanks again for your support! SNOW

Hi Cody, Thank you for taking the time to share your feedback. I’m really sorry to hear about your experience and understand how frustrating it must feel when you’re expecting an order and are unable to get the answers you need. We want to assure you that SNOW Oral Care is a legitimate company and we take concerns like this very seriously. The situation you described is certainly not the experience we aim to provide our customers. Shipping delays or communication issues can occasionally occur, but we always want the opportunity to investigate and resolve them properly. Please reach out to us directly at [email protected] with your order number so our team can review the details and assist you as quickly as possible. We truly appreciate the chance to make this right. SNOW

Hi Alyssa, Thank you for taking the time to share your feedback. I’m truly sorry to hear that you never received your order and felt that your emails went unanswered. That is incredibly frustrating, and it’s not the level of service we strive to provide. At SNOW Oral Care, we take customer concerns seriously, and we would never want you to feel ignored. There may have been a delivery issue or a communication error, but regardless, we want to make this right for you as quickly as possible. Please reach out to us directly at [email protected] with your order number and the email used to place the order so we can urgently investigate and resolve this . We appreciate the opportunity to correct this situation. Regards, SNOW

Hi Steve, Thank you for taking the time to share your feedback. I’m very sorry to hear that your checkout experience felt confusing and frustrating. That is certainly not our intention, and we would never design our process to cause accidental orders. At SNOW Oral Care, transparency is extremely important to us. We’re continuously working to make our website and checkout process as clear and user-friendly as possible, and your feedback is valuable in helping us improve. If an unintended order was placed or if you need assistance reviewing your purchase, please reach out to us directly at [email protected] with your order details so we can look into it right away and make things right. We appreciate you bringing this to our attention. Regards, SNOW

Hi Simen, Thank you for taking the time to leave a review. I’m very sorry to hear that you haven’t received your order or communication regarding it. We understand how concerning that must feel, and we want to assure you that this is not the experience we aim to provide. At SNOW Oral Care, we take all order and delivery concerns seriously. It’s possible there may have been a shipping delay, an incorrect email address on file, or an issue with carrier delivery. Please reach out to us directly at [email protected] with your order number and the email used at checkout so we can urgently investigate the status of your order and resolve this for you as quickly as possible. We appreciate the opportunity to make this right. Regards, SNOW

Hi Rindi, Thank you for taking the time to share your detailed feedback. I’m truly sorry to hear about the frustration you and your husband experienced — from the delayed shipping to the difficulty reaching support, and especially the issues with your wireless device not holding a proper charge. That’s certainly not the experience we want you to have. We understand how disappointing it must be to prepare for a session only for the device to power off and waste your whitening gel. The wireless unit should hold a charge for multiple sessions when fully charged, so what you’re describing does not sound right. At SNOW Oral Care, product quality and customer support are extremely important to us, and we’d like the opportunity to make this right. Please email us directly at [email protected] with your order number and reference this review so we can troubleshoot the device and arrange a replacement if needed. We appreciate your feedback and the chance to resolve this for you. Warms regards, SNOW

Hi Michaelowen, Thank you for taking the time to share your feedback. I’m truly sorry to hear about your frustration regarding the return label and your subscription shipment. We understand how upsetting it can feel when you’re trying to process a return and aren’t getting the clarity you need. For your convenience, return labels can be generated directly through our Returns Portal here: https://trysnow.loopreturns.com/#/ . This allows you to quickly submit your request and download the label without needing to wait on email correspondence. At SNOW Oral Care, we’re committed to making returns as simple and transparent as possible, and we appreciate you bringing this to our attention. If you experience any issues using the portal, please email us at [email protected] with your order number so we can personally assist you right away. Regards, SNOW