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debora hutchinson

美国

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Good Start Packaging

Wrong product sent, no refund available

I've been using them since they first popped up, I have been ordering the fiber 2 ounce cups for a couple of years. Last time I ordered the new cups had obviously been redesigned and the lids they sent did not fit. When I contacted them they thought I was just bored and looking for something to do. I sent them videos, photos of packages,ect, over a few weeks but they did not believe me. I had customers do videos, they still didn't budge. (WHY???) PLUS they told me that since I had opened the box they could not be returned. Anyway, found another company that sold the same product and they told me the cups AND lids had been redesigned so I bought the new lids from them and they fit great. (They did say they would refund me on one case but it never happened) Anyway, 10/10 would NOT recommend. Emotionally and financially exhausting.

2023-02-16