Poor customer service
I bought four tours of Birmingham catacombs. It was mostly good although the last part was a bit confusing. One of our our group couldn’t play the tour on his phone. The company refuse to help me with this- very poor customer service. I have sent the email address to Philippa on July 19th and followed it up on 22nd but she has not responded. I have sent the email again today as you say the case is still open as I have not responded 🤷♀️ Iain has now been in touch and I have been refunded for the your which didn’t load so I am very grateful for his response.