Fake delivery, no refund, now under police investigation
I bought a Roborock vacuum cleaner from what appeared to be their official UK website (uk.roborock.com) and paid more that £1,064 in Sept 2025. Everything seemed legitimate, confirmation emails and UPS tracking. Then came a series of fake delivery attempts showing “nobody at home,” even though I was in all day and no delivery was ever made. Eventually, after weeks chasing them to let them know I never got an attemp delivery from UPS, I asked UPS directly to return the parcel to the sender, which they confirmed, and it went back to the same town it had originally been shipped from. That’s when I realised this was a scam. Since then, Roborock has refused to refund me or provide a clear explanation. Their “UK support” emails only send generic replies. I have reported this to the police, who are investigating the case as possible fraud. I strongly suspect this is not an isolated incident and that there’s a wider criminal operation behind these fake deliveries. Please, avoid buying directly from this website or company. I wish I had read something like this before placing my order, it’s been stressful, expensive, and deeply disappointing.