Grab’s product design has become terrible
Grab’s product design has become terrible. 1. Showing closed stores when I’m simply trying to order wine — basic UX failure. 2. Terrible customer support when something goes wrong — useless and frustrating. 3. Incompetent product management that allows these basic failures to exist, wasting company money, damaging the product, and driving the customer experience into the ground. People responsible for this level of product incompetence should not be running products at Grab.