They used to be great, now they are an AI Apple Store.
They used to be great. Now, the website goes into a loop never getting you to the Geek Squad scheduling page you need unless you choose an option about what's wrong with your computer, and there's no "other" option, so you have to lie to get service. None of the store numbers actually go to a store. They go to an AI that doesn't understand that someone can't remote into your computer if it doesn't load. If you get to a living person, they are across the world, not in the store. They're cool, but they aren't local (important if you need info about accessibility of the store, about a discussion you had with someone, and I assume hiring inquiries). Trying to get my computer fixed, I'm made to feel bad about buying something that wasn't an Apple product. My dad was talked into buying an Apple product he doesn't like and would have preferred a more affordable Windows product he came into the store for. I've heard others also being pressured into buying Apple products when seeking specific Windows computers.