AVOID AT ALL COSTS
I booked, in January 2014, a 7 night stay at an all inclusive hotel in Turkey arriving on October 6th. I found out at 22.30 hours on the 5th October that my hotel booking had been cancelled! They sent an email at 11.30 hours, saying the hotel was overbooked but I had no intention of going on the computer that day, I really had a lot of things to do before going away. Luckily my partner went on the computer and told me, else I'd have ended up at the hotel at 23.00 hours in complete darkness, dangerous or what!. They say that they called my mobile but there was no missed call, no voice mail and no text! I got up at 06.00 hours the next morning to try and sort things out, another email received from Olotels saying that the hotel had closed, but I ran out of time and ended up staying at home! They did offer me an alternative hotel but a bit further east than the resort I had booked...the transfer company did not go to that hotel. Olotels would not offer me another hotel. As I had booked my holiday independently I lost the cost of my rail fare, flights & visa costs, about £350 in total (they did refund the cost of the hotel...eventually. They said they'd investigate but it turned out that for a month they were investigating the wrong hotel! In my opinion they didn't investigate anything and had no intention of contributing to my losses. Warning to all, if you are booking a holiday go to a travel agents that way at least you will not be left out of pocket as I was, and still am! WHAT HAS HAPPENED TO OLOTELS HAVE THEY GONE BUST? (DOESN'T SURPRISE ME!) WEBSITE NO LONGER AVAILABLE AND CAN SEEMINGLY ONLY CONTACT THEM BY EMAIL! LOOKS LIKE OLOTELS ARE/WERE PART OF AMOMA.COM SO SHOULD WE ALL ASSUME THAT THEY ARE AS BAD AS OLOTELS. DIFFERENT NAME SAME PROBLEMS! WHATEVER THEY CALL THEMSELVES NO ONE, AS YET, HAS MADE AN EFFORT TO GET IN CONTACT WITH ME!