HUHuawei Technologies★★★★★
Disrespectful to customers
My phone developed a fault. I contacted Huawei support about the issue 3 days before the warranty period ended.
The service engineer arranged for the phone to be collected and delivered to their service centre.
The phone was returned to me with no repair.
On calling the support line again, I was told that because the phone arrived at the service centre after the warranty expired then it was not covered.
Why did the service agent arrange collection on a service that could not possibly get the phone to them in time?
Why does this even matter? The fault was reported and logged with Huawei before the warranty expired.
I have complained by phone and email and have been fobbed off both times.
I still plan to take this further, but everyone should be aware of this appalling and disrespectful service.
Huawei has no intention to do their due diligence and support their customers.
2020-11-29
HUHuawei Technologies★★★★★
Disrespectful to customers
My phone developed a fault. I contacted Huawei support about the issue 3 days before the warranty period ended.
The service engineer arranged for the phone to be collected and delivered to their service centre.
The phone was returned to me with no repair.
On calling the support line again, I was told that because the phone arrived at the service centre after the warranty expired then it was not covered.
Why did the service agent arrange collection on a service that could not possibly get the phone to them in time?
Why does this even matter? The fault was reported and logged with Huawei before the warranty expired.
I have complained by phone and email and have been fobbed off both times.
I still plan to take this further, but everyone should be aware of this appalling and disrespectful service.
Huawei has no intention to do their due diligence and support their customers.
2020-11-29
