M1M1 Limited★★★★★
Worse can't be bothered company ever
I requested for my m1 mobile line to be terminated on Tuesday because i could not reach anyone from your company when i received unknown charges without a bill.
On the same day, my line got terminated by your termination officer who has no experience in terminating lines. I did tell him i had an outstanding bill due to late invoicing by your company.
The staff went ahead to cut my line.
Since then, I have been trying to get my line reinstated so i can pay the bill.
However, after spending 110 minutes on the phone in less than two days on your 1627 "hotline", still no one picked up the phone whether it's 9am or 8pm. There is no easy way for a member of public, let alone a customer to contact your company.
Apparently, no one wants or knows how to do their job and respond to e-mails appropriately. Even after e-mailing custrelation (at) m1.com.sg, no one could do the simple task of momentarily reinstating my line till the end of this week in order to pay my bill.
Two working days later, still no action on m1.
I have exhausted all means trying to pay an outstanding bill to m1. This clearly demonstrates how your company is run.
2022-05-26
VPVpost★★★★★
Rotten to the core, zero management at Singapore Post
In a short span of 10 months, Singapore Post's vPost forwarding service has damaged 12 parcels.
Not only did they refuse to compensate me for the last two parcels they damaged, a nasty customer service staff - Jill De Real, decided to change my parcel status from "ready to ship" to "prohibited".
The item is a food storage container which vPost previously shipped. Out of the blue, she claims my items are too "fragile" and "dangerous" to ship.
Nowhere does it state in their list of restricted items or FAQ that you cannot ship glass because it is one of the most common material used in everyday life.
I e-mailed Singapore Post CEO Paul Coutts since April and not only has he been ignoring my e-mails, unable to do a simple job and afraid of a customer's problems which are cause by Singapore Post, he decided to ban my e-mail address in September.
I am still corresponding with the next person in line after the useless CEO at Singpost.
List of damaged parcels to date
1. FAQ1449 on 11 August
2. FAP8354 on 19 July
3. OYL2702 - 11 May (vPost insisted on repacking one parcel into three and resulted in damaging my parcel)
4. OYM9999 - 1 May
5. OUD6955 - 1 May
Items delivered on Thursday, 20 May
6. OYN4104 (face/body cream – tagged as Restricted/Dangerous Good)
Previously deemed "dangerous" to ship, finger nail imprint dug into one of four identical jars. Label on same tampered jar was scraped off.
Previously, your staff mentioned the jar did not contain ingredients therefore it was assumed "dangerous". However, the ingredients are clearly printed on each jar.
7. OYL4555
Parcels opened and not sealed, damaged books, black fingerprints
In my previous e-mail, i wrote about every single parcel being opened by your US warehouse including over ten parcels of books.
We are in the second year of an ongoing infectious disease yet your US warehouse staff are not taking their job seriously and contaminating customers' personal items.
8. OYM7548
Parcels opened, damaged vintage book, cover completely ripped
9. OUD6582
- Previously "damaged parcel", repacked by your US warehouse and in the end still delivered more damaged items. items were shipped from a glass manufacturer. US warehouse said it was damaged and had a broken glass cup which was discarded and repackaged, yet i was delivered a cracked identical cup.
10. OUD6900 - 9 April
- Previously damaged parcel, repacked and still delivered damaged items
Had two broken glass bottles discarded and repackaged, yet i was delivered a cracked jar. No bubble wrap around jars. US warehouse are avid in opening every single parcel yet fail when it comes to basic repackaging
11. OYL2702 -15 Apr
damaged parcel repackaged by US warehouse, broken glass all missing,
12. CH714466264DE - Nov 11, 2020 - box arrived cling-wrapped, no postage label, original merchant packaging replaced, items soaked in smelly liquid, did not receive promised e-mail/ screenshot from Deutsche Post as evidence from Navinn/ Yuanna, received nothing.
2021-10-06
