Macx Video Converter Pro design flaw.
I bought Macx Video Converter Pro to convert .ts files to QTMovie. The original landscape format video opens in portrait mode, but opens perfectly using the VLC app. This cannot be operator error. MacX were emailed about this problem 8 days ago, and were given details of hardware and software (including operating system) plus a screenshot showing the problem. To date I have had no reply. Ignoring complaints until the customer gives up and goes away, is the most popular way of handling problems these days by companies who know the meaning of the word profit, but not honesty or customer service. If you buy this trash and finish up the loser, then shame on you. YOU HAVE BEEN WARNED. Addendum 9.5.22. After contacting Digiarty again, telling them that they had ignored my first communication, they sent me another email on 27th April (after my review on Trustpilot) from another email account that came through OK. Why did they not use that account in the first place? They said they had replied quickly, but ‘it must have gone into the spam folder’. I had thought the days of ‘it must have gone into the spam folder‘, ‘the cheque is in the post’, ‘the dog ate it’ and ‘it’s all the computers fault’ were over- obviously not. They requested that I send a file for them to check. I had already sent them a file that they had ignored. The video on Macx is portrait format, and on VLC Media Player the same clip is landscape. Now, how could I have fiddled that? After sending them another file to check, I got the following reply: Hi, Thank you for contacting Digiarty! I see the output is all right? Regards, Sales & Tech Support Team Digiarty Software, Inc. The output is not ‘all right’, it was the same. A full refund was requested (twice) under their ‘30 days refund’ policy, but they have both been ignored. Once they have your dosh they don’t give a ratatouille whether you live or die, there are plenty of new mugs out there. This is V 6.6.0 using mac 12 Monterey. Finally I ask why anyone should buy this trash when there are other far better and easier to use apps. available? The others may be slightly dearer but why take the chance, and with no possibility of a refund? 2nd Addendum 18.5.22 Had a reply from Digiarty just a few hours after my first addendum was published (they obviously closely follow Trustpilot). It read: 'DigiArty Support Team 03:22 (6 hours ago) to MC Hi, Thank you for contacting Digiarty! You can simply ignore the preview and output is just fine. Anyway, I have submitted your refund request to our manager. It will be processed soon. Thanks for your understanding and patience. And, I don't think it is polite to mention my name in the review. Also, attached is a screenshot to prove our reply on April 15.' The latest version of MacX Video Converter (6.7.0 just released) still has the same fault. ‘You can simply ignore the preview and output is just fine.’ What does that mean- are they in denial? I’m sorry he didn’t want his name mentioned, but if he had done at the beginning what he did in the end it would not have been necessary. The refund has come through (the hard way). Moral of this tale? To get their attention (and your rights), review them on Trustpilot- us nobody’s now have the power.