Terrible customer service
I made an order and filled in my details, checked out with Apple Pay and it changed the order address to my old house which is 150 miles away from where I live now. I accept that it was a mistake on my part, I looked onto the HOKA customer service page and it stated that there’s nothing they can do about changing the address of an order until DPD received the parcel. I waited until DPD had the parcel, used the tracking number and wasn’t able to change the address (they would only allow me to change it to a neighbours address on my old street) I contacted HOKA customer services over a week ago and I’ve had ZERO response. Luckily an old neighbour that I was still in contact with went to my old address and was good enough to take the parcel to the post office and send it to my new address. Absolutely zero input from HOKA, their customer service is terrible.