Hoka Uk（hoka-uk.com）在 OK.one 的综合评分为 1.4 分（满分 5 分），基于本站收录的 56 条用户评价，属于购物与时尚分类，口碑较差。88% 的评价为 1 星，差评比例偏高；商家尚未回复差评；近 12 个月新增 13 条。数据最后更新于 2026-10-25。
Brought a pair of Hokas had them 2 months used them a few times maybe 3-4 runs 2km each and the sole split Sent an email to customer services and wad shut down twice saying normal wear and tear 2 month £150 THATS NOT NORMAL WEAR AND TEAR I have a pair of new balance runners i have been using for over 3 yearsand still am using DONT BUY THIS RUBBISH !!! I am going to review wherebi can and i will air my view to anyone that will listen
I purchased a pair of Clifton 10 Hoka trainers in June 2026. I am 55 and only use my trainers at the gym and for road running. Unfortunately, after 2 months they started to rip, so I reached out to Hoka Customer Services. Their response was as follows, "Regarding the image provided of the rear of the soles, the damage shown does not appear to be the result of a manufacturing fault but rather consistent with external or accidental damage. As you can understand, we wouldn't normally expect the foam to split in this way without some form of external force or impact. " Surely trainers that are made for the gym should be able to withstand 2 months of gym use? I'm not sure what they think a 55-year-old woman does in the gym?! It's clearly a quality issue, but they are unwilling to take any responsibility. My advice don't buy from this company if you want quality trainers as they lack any form of customer service.
HOKA Arahi 9 – An Honest Review Here’s my honest update on the HOKA Arahi 9. When you live with diabetes and diabetic neuropathy, finding the right footwear is not simply about fashion, appearance or having a well-known brand name. The comfort, fit, cushioning and overall feel of a shoe can make a genuine difference to your everyday life. That was exactly why I decided to give the Arahi 9 a try. HOKA describes the Arahi 9 as a shoe designed for walking and everyday running, with enhanced H-Frame stability, dual-density cushioning and a supportive design intended to provide a smooth and comfortable ride. (HOKA) Unfortunately, my experience hasn’t lived up to those expectations. I wanted a trainer that would make short walks easier, provide consistent comfort and give me the confidence that I had invested my money in footwear that genuinely suited my needs. For me, the Arahi 9 simply hasn’t delivered what I was hoping for. And that’s disappointing, particularly when you’re paying a premium price for a pair of trainers and expecting the technology and reputation behind the HOKA name to translate into real-world comfort. I’m tired of spending money on different brands hoping that the next pair will finally provide the comfort and support I need. HOKA, this is where I think you’re missing a huge opportunity. There are many people looking for footwear that isn’t just advertised as comfortable, but actually performs when comfort and foot protection are particularly important in everyday life. I am not saying the Arahi 9 is a bad shoe for everyone. Other independent testers have reported very positive experiences with the Arahi range, including good stability and comfort on long walks. (NBC News) But that’s precisely why I believe manufacturers need to listen to customers whose requirements are different. My experience is my experience — and unfortunately, the Arahi 9 hasn’t worked for me. HOKA, please don’t simply see this as another negative review. See it as feedback from a customer asking you to do better. If you can develop footwear that genuinely meets the needs of people who struggle with foot discomfort and sensitivity, you could open up an enormous market of customers who aren’t looking for another fashionable trainer — we’re looking for footwear that makes everyday life easier. So HOKA, please listen, learn from reviews like mine and look beyond the conventional running market. I bought your shoes because I believed in the HOKA name. I just wish the Arahi 9 had lived up to what I needed from it. ⭐ My rating: 2/5 HOKA — over to you.
Appalling customer service, have not refunded or provided trainers! Purchased two pairs of trainers but received the wrong item so returned. Hoka have advised they will not refund the incorrect order as it does not correspond to the order. I’ve advised I have returned what they sent me but they have said they cannot refund. They haven’t listed to the fact that I’ve returned what they sent. Neither have they delivered the correct item! Wish I had read the review of their awful customer service as seems to be a common problem. Now understandable why they only have a 1.7 star rating. Absolutely awful organisation to deal with.
I bought my Hoka oneone M Challanger ATR 7 few months ago costing me £140 in UK, and guess what, I have only been using they for casual wear to my office and they are already falling apart from the the top slipon section. I am really disappointed with the products , rest of the shoe is intact however the section mentioned has worned out quite quickly to my surprise. I wish I had bought some other company shoes and could have bought 2 pairs instead of one for the amount of money that I spent, I have pictures of it as well to prove. I strongly ask people to refrain from buying particular model.
I would not recommend Hoka walking boots. They are very expensive and not repairable, plus their customer service is very poor. I bought a pair of £200 boots that only lasted 3 years. My advice is to buy Solomon, a friend has had this brand for over 20 years!
Do not use this company ! They have no customer service agents on,y AI assistant who just ends chat without helping you! Stay away from! I have been scammed as they will not confirm my return.
If I could give this company zero stars, I would. I’ve had zero contact with them and despite trying multiple ways to contact them, I’ve received absolutely no response. I recently visited the Hoka store in Covent Garden and spoke with a team member who was completely unhelpful. I then emailed customer support and received no reply. After that, I attempted to use their live chat service, but once again, no agent ever got back to me as promised. I completed a 5km as part of a run club wearing my HOKA Bondi 9 shoes and experienced significant rubbing on the inside of both feet. After removing the shoes, I found a large extremely painful blood blister on one foot, and a smaller abrasion and blood blister on the other, as shown in the attached photo. This was not an isolated incident. I have worn these shoes four to five times, and each time I experienced blistering in the same area. I initially thought this was part of breaking them in, but the issue continued and worsened, leading to this injury. After the run others in the run club came up to me asking what shoes I wore. After speaking to some people, they said blisters was a common fault with Hoka and they’ve known or had similar issues personally with them.
Waiting 2 weeks for someone to contact me to return faulty trainers . AI computer only nobody to talk to or even email. Avoid dreadful customer service
Ordered a pair of Hoka Anacapa mid shoes on the 8th January. Paid for next day delivery! Didn't arrive. No contact from DPD. Now on the 12th and still nothing. Attempted to contact Hoka through their Ai chat bot. This scenario obviously has not been used and it just says someone will be in contact with you in 3 days? They have my money but no feedback re delivery other than something has gone wrong and they will investigate. Are any humans working at their offices as it seems impossible to speak to someone. I like the Hoka products but the customer service aspect is atrocious. For a company with a good reputation for quality products they need to review the customer care aspect. Very frustrating and disappointing.
Awful customer service. Online AI chatbot only. No way of speaking or chatting to a human. Avoid this company.
Delivery wasn't attempted. Then I was told it was at a collection point that I hadn't requested. This was with DPD so not unexpected. However, it is impossible to contact HoKa there is only an AI chat bot that doesn't understand the nuance of what I was asking.
Absolutely terrible service, ordered trainers online, paid for, when they arrived, correct invoice but completely wrong trainers in colour and size. Nearly two weeks later still waiting for them to sort the problem and provide the correct trainers ! Absolutely shocking customer service
I recently placed an order for a pair of shoes in a size 3.5, realised that these were too small so I requested an exchange for the same size up. Instead of recieving an exchange I recieved an immediate refund. I reached out to customer service and spoke to Carla who was amazing. She gave me a discount code for the trouble and I placed a new order for the size up!
Excellent experience, I ordered a pair of Clifton 9, however I didn't like the fit, so decided to return them, I returned via Royal Mail tracked 24, return arrived on Friday the 7th of March 2025, refund issued next business day Monday the 10th of March, in my bank Wednesday the the 12th of March.
If I could give 0 I would. Absolutely awful, no customer service, I requested an exchange and sent shoes back they received return over a week again, haven't sent either my money back or another pair out, no communication, I emailed no response. I hope I get my money back but either way I will never use them again ever
i ordered hoka sneakers 30 days ago from its uk official website but while making the payment it took me to the, homeited.com, website for payment deduction i made it on which i was being charged in Dollars as foreign currency which was shocking but didnt know whats going to happen in next few days. i received email of orderd placed but no product details and later i was told that the sneakers are coming from china and they are in transit via EMS csrrier. it took 30 days and later on after 30 days on status they said we have deliverd on my given address but in reality they did not deliver my sneakers i demanded proof of sign or picture but no reply from the company i dont know who booked it. i contacted Hoka official website but no response so far. i would like to advise all dont buy Hoka sneakers online. this was my terrible experience and i have mentioned to bank to put them in the fraud list.
worst customer care no online chat no helpline no email reply just irritating veryyyyyyyyyyyyyy bad experience worst customer service ever in uk
Hi – I am now beyond frustrated. I phone your customer service number and am told to either email or live chat. Emails are taking weeks to get replies to and live chat (even though I’m told to go there!) is ‘unavailable’! So – I’m left wondering what has happened? I had an email exchange with you mid-October and you agreed I should return my Anacapa 2 low goretex shoes as their waterproofing has failed. I did so and have since provided you with proof of their delivery to your address on 30th October. I attach AGAIN! I am still – nearly a month later on – none the wiser as to when I will either get a refund or receive my replacement pair. I chose Hoka because of what I believed was a brilliant usp – exchange within 30 days even if worn – or within warranty. I’m feeling utterly shocked at just how bad the customer service has actually been… Woefully slow replies to emails (latest one I sent was 19th November and I’m still waiting to hear back), phone numbers where you can’t speak to anyone, with messages telling you to go to live chat – that’s not available! Come on Hoka – this is doing you a dis-service. AND I’m now 6 weeks without a pair of shoes I wore several days a week!!!
Order not received. Courier sent me proof of delivery to an unidentified address. Contacted HOKA customer services immediately and received email saying matter would be investigated. Advised that they would reply in 5-10 days. Now 17 days and still waiting. Told not to chase them as subsequent emails from me would go to the back of the queue. Live chat not working and no ‘missing parcel’ category on their website.
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