A problem with my Novaa back pad...no problem!!!!
I had a problem with one of the vibrating buttons coming off the back of my Novaa Back Pad. Contacted my doctor, who I purchase it from, and he contacted NovaaLab about the problem. Fortunately, it was still under warranty. Julie from NovaaLab's Support sent an email saying a new belt was on the way. Once it arrived, Anna contacted me to make sure it arrived safe and sound. After I sent an email confirming that it did, I received another email later as a follow-up checking that the unit was working well. Incredible Client Support and much appreciated!!!