Customer service is terrible.
Customer service is terrible. I had trouble with KYC checks as I did not have my physical license and their Singpass verification method was not working. I contacted customer service multiple times for help and their advice was not helpful. They asked me to upload a screenshot of my singpass license in place of a photo of my physical license, which did not work. I eventually got verified with my physical license but it was too late to book the car when I needed it. Not being able to get basic customer support or KYC right is very telling.