Product has changed, but not updated on site
After ordering shipping tags from fetpack 2 years ago I was finally ready to make another order. I placed the order along with a few more items and was excited to receive my shipment. Ups showed up at my door expecting an additional $26.01 for customs charges and taxes, I was shocked as I have never ordered such large items and didn't not know additional charges would apply but I gladly paid it. Once I opened my order, I found that the shipping tags that came were completely different than the ones I order. I contacted fetpack about the issues, they told me that the boarder costs are not their problem (true) and that the items I purchased stated "reinforced" which on the past order meant a plastic strip on the backside and blank front but on this order meant a 1/8" brown reinforcement hole on both sides of the tag. When questioned further they simply stated "Not responsible for typographical errors. Artwork is representational.Not responsible for typographical errors. Artwork is representational." but that I was welcome to send my item back for a refund and provided a #. Shipping this back would cost more than the item itself! Completely unreasonable response and I will not deal with fetpack again.