Paid for Express Post & Insurance but didn't get either
I paid extra for Shipping Insurance and Express Postage - Australia Post confirmed that neither of these were ordered by etoren and they had in fact sent my phone via regular parcel post. I contacted etoren requesting a refund of the additional $24 paid and 2 days later still no response. Phone was ordered on 16th April and only given to Australia Post on 26th April despite their advertising 2-4 day dispatch. I assumed paying for Express Post would also mean faster processing but apparently this is not the case.