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ETOREN

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410 条评价

4.0410 条评价
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关于 ETOREN

数据更新
网站
etoren.com
分类
电子与科技
所在地
新加坡
状态
待认证
近 12 个月
67 条评价
差评回复率
67%（41/61 条）
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etoren.com

商家自述

Ecommerce specialist of latest electronics, smartphones (unlocked/sim-free) and gadgets from around the world! Fast delivery and prompt customer service

ETOREN靠谱吗？

ETOREN（etoren.com）在 OK.one 的综合评分为 4.0 分（满分 5 分），基于本站收录的 410 条用户评价，属于电子与科技分类，口碑良好。79% 的评价为 4 星及以上，12% 为 1 星；商家回复了 67% 的差评；评价主要围绕产品、价格。数据最后更新于 2026-10-24。

评价综述

AI 生成

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and reliable delivery service, noting that packages arrive safely and well within the expected timeframe. Many people also highlight that the items match the descriptions provided on the website and arrive in excellent condition. Buyers often appreciate finding hard-to-get items easily while enjoying reasonable prices and smooth overall transactions. Some reviewers were not happy with the lack of clear tracking information and status updates prior to shipment. A few other people also felt that the delivery process took longer than expected in certain cases.

本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。

用户怎么说

Federico Morini意大利 · 写过 4 条评价 · 体验于 2026-10-01 ·

Excellent experience with Etoren!

I recently purchased an Oppo Find X9 in Wine Red (Global Version) from Etoren, and I am extremely satisfied with the entire experience. The customer service was excellent, communication was clear, and the ordering process was smooth from start to finish. One aspect I particularly appreciated was that customs clearance was handled entirely by Etoren through their logistics center in France, with no additional paperwork or customs charges for me to manage. The smartphone arrived in perfect condition, exactly as described, and the delivery took about three weeks, which was fully acceptable considering the international shipping. Overall, this was a very professional and hassle-free purchase. I am very happy with my new phone and highly impressed by Etoren's service. I will definitely buy from them again in the future and would not hesitate to recommend them to others. Thank you, Etoren! 👍 Federico

Nuno Oliveira葡萄牙 · 写过 1 条评价 · 体验于 2026-09-27 ·

The Order wrong

The Order wrong: wrong product, knowing by photos it was wrong, still insisting everything was OK. Never again Ps: Ordered a 512gb gold got 256gb black. The colour is ok the storage is not. It's in their own site.

ETOREN 回复2026-10-07

Dear Nuno Oliveria, As we have replied to you. You shared that you found a different and used phone model inside the original factory sealed box. We have checked through our logistics process and CCTV of packing. We can confirm that the correct item was sent. We assume that you or someone in your household may have mixed the product accidentally? We are absolutely sure that the correct item was sent and received. We are an established retailer, ,all our products are brand new and official. We also implement many steps to safeguard against sending wrong items. Thank you for your understanding.

Yavuz Yakar德国 · 写过 1 条评价 · 体验于 2026-05-10 ·

HTC U24, order number ETOR24300716

I ordered a HTC U24, order number ETOR24300716. I got a broken, chinese phone with wrong outlet. The phone isn't charging, stays at 0%. Costumer service is non existent. I want to return the phone but since more than a month I get no answer. I wouldn't even write this review, if at least I could return the phone. Edit: We finally could get in contact. Phone works, apperantly 15 watts isn't enough to charge this damn thing. This was still completey unnecessary, as they could've just send the right charger for european outlets. All of this back and forth took way too long also.

ETOREN 回复2026-06-18

Hello Fath Yavuz Yakar, We have checked on your order details. We have received from you on 12th May, 3rd June reporting an issue with your order. We have replied on same day requesting for video/photo on the issue described so we may assist further. You have Sent a 3rd email on 15th June reporting the issue and we have replied again, also with a different email address as it seems you have not received our response. We have since connected successfully and you replied to us with requested information. Our team is communicating with you on your case at the moment. We hope you can reconsider your review towards this misunderstanding. We are an established ecommerce store, we strive to respond to all customer emails within 1 business day, this is reason we are trusted by many customers worldwide thus far.

M
Mathias Hallström瑞典 · 写过 7 条评价 · 体验于 2026-05-03 ·

Product has not been dispatched in 10…

Product has not been dispatched in 10 days despite being ”in stock”. I will not change my grade of this company until they have made good on their promise of delivering a product that was in stock but not been dispatched. May the 4th-2026- messaged as item not in stock, reimbursed the money. Wasted 1 1/2 week of my time. Do not buy from this company. Lottery ticket shit

ETOREN 回复2026-06-18

Dear Mathias, We have checked on details of your order and unable to agree your feedback. We hope you can consider your review but below is our remarks on your claim. We have not failed our communicated estimated delivery and we responded to all emails withing 1 business days. Order placed 23rd Apr, ESTIMATED delivery given to you is Apr 29 - May 12. This date is actually displayed on product page, shopping cart, checkout page and also in order confirmation email after checkout. It seems that you have chosen to disregard this information and form your own expectation of delivery schedule. We then received 12 emails over Labour day weekend 2nd May-4th May demanding that we ship immediately, threatening with EU laws, AMEX chargeback, broken trust, refunds claims, on and on etc and was definitely very unhappy at not getting any replies. Unfortunately it is a holiday and also weekend, thus not a working day so we could not respond to you. We believe that it is same non working in Sweden even on regular weekends? We are sorry you had high expectations for our live response despite weekends. We were still able to meet our estimated delivery window of 12th May, however, we understood that your major dissatisfaction with our service and that we will not be able to meet your expectations going forward. We decided it is best for you if we agree to your demand for cancellation immediately instead of dispatching the order.

Khalid Naji卡塔尔 · 写过 8 条评价 · 体验于 2026-04-28 ·

They are the BEST.

Etoren has been my #1 choice for the last 6 years due to the fact that the company is able to secure any gadget in record time. For maybe the dozen time they impressed me....i ordered a Xiaomi Mix Fold 4 and was suppose to be shipped to the gulf area between 5th to 14th of May.... despite the war current fact in the gulf area... i just received it on the 28th of April. As usual an excellent service all together. Well done.

Diego Cosentino西班牙 · 写过 1 条评价 · 体验于 2026-04-27 ·

Excellent experience with Etoren.

Excellent experience with Etoren. I needed to cancel my order before shipment due to a change in my plans, and their team handled everything smoothly and professionally. The cancellation was processed without any complications and I received a full refund. I really appreciate how they resolved the situation quickly and fairly. It gave me a lot of confidence in their service. Highly recommended.

S
Saideddine法国 · 写过 2 条评价 · 体验于 2025-07-26 ·

Order not received - no response

Order not received – waiting for resolution I placed an order on 28/12/2022 for 3 iPhone 14 Pro Max (Order ID: ETOR17301742 and ETOR17301746 ). The items were marked as shipped, but they were never delivered. I have contacted Etoren multiple times over the years, including in July 2025, but received no response. I am simply asking for a fair solution: - Either a full refund, or - A store credit/coupon for the full amount so I can reorder I hope Etoren will finally respond and resolve this issue. Edit : I GIVE YOU ALL REQUIRED DOUCMENTS AND THE PAYMENT STILL IN YOUR BANK ACCOUNT AND THIS IS NOT MY PROBLEM. Even i closed that account and i moved from that country and the review i writted before this was also about this incident.

ETOREN 回复2026-04-14

Hello, We have received your orders from 2022 they were flagged with some inconsistencies. We have requested payment verifications and proof of address as part of security measures. As you have not been able to provide requested documents. Your order has been flagged as "Unverified buyer" and already been cancelled. if you are the real owner of credit card, you may easily call your credit card company to verify. Unless you do not have actual access to this account or credit card support. We hope you will remove this review and for readers of this review to understand other intentions of this buyer to pressure our store to send products to an unverified buyer.

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