Excellent
Ordered my new HTC u24 phone with Etoren, had an excellent price, and was delivered within the allotted dates. 5stars, I would definitely use them again and highly recommend this company 👍
About ETOREN
Data updated- Website
- etoren.com
- Category
- Electronics & Technology
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 67 reviews
- Replies to negative
- 67% (41/61)
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About this business
Ecommerce specialist of latest electronics, smartphones (unlocked/sim-free) and gadgets from around the world! Fast delivery and prompt customer service
Is ETOREN legit?
ETOREN (etoren.com) has a 4.0 out of 5 rating on OK.one, based on 410 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 79% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 67% of negative reviews; Reviews mostly discuss Product, Price. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and reliable delivery service, noting that packages arrive safely and well within the expected timeframe. Many people also highlight that the items match the descriptions provided on the website and arrive in excellent condition. Buyers often appreciate finding hard-to-get items easily while enjoying reasonable prices and smooth overall transactions. Some reviewers were not happy with the lack of clear tracking information and status updates prior to shipment. A few other people also felt that the delivery process took longer than expected in certain cases.
Auto-generated from all reviews of this business. For reference only.What people say
Excellent Experience
I am so pleased. The whole process was simple and easy. The delivery was fast and I received exactly what was advertised with no issues. I will definitely shop with Etoren again.
unhappy complaint ot much info
Not much info, before the shipment. Sent me a charger to Portugal, I cannot use. Need to spend more money to buy another one for that model phone, that works in Portugal.
Excellent experience with Etoren!
I recently purchased an Oppo Find X9 in Wine Red (Global Version) from Etoren, and I am extremely satisfied with the entire experience. The customer service was excellent, communication was clear, and the ordering process was smooth from start to finish. One aspect I particularly appreciated was that customs clearance was handled entirely by Etoren through their logistics center in France, with no additional paperwork or customs charges for me to manage. The smartphone arrived in perfect condition, exactly as described, and the delivery took about three weeks, which was fully acceptable considering the international shipping. Overall, this was a very professional and hassle-free purchase. I am very happy with my new phone and highly impressed by Etoren's service. I will definitely buy from them again in the future and would not hesitate to recommend them to others. Thank you, Etoren! 👍 Federico
Order
Order, wait, receive. No BS.
The Order wrong
The Order wrong: wrong product, knowing by photos it was wrong, still insisting everything was OK. Never again Ps: Ordered a 512gb gold got 256gb black. The colour is ok the storage is not. It's in their own site.
Reply from ETOREN2026-10-07
Dear Nuno Oliveria, As we have replied to you. You shared that you found a different and used phone model inside the original factory sealed box. We have checked through our logistics process and CCTV of packing. We can confirm that the correct item was sent. We assume that you or someone in your household may have mixed the product accidentally? We are absolutely sure that the correct item was sent and received. We are an established retailer, ,all our products are brand new and official. We also implement many steps to safeguard against sending wrong items. Thank you for your understanding.
Very easy to purchase
Very easy to purchase, the support responded within minutes when I had questions on shipping. The phone arrived even earlier than expected. This is the first time I used this online shop, but I'm very impressed by the high service quality!
Great product and price
Great product and price - delivered on time
Try to the app
I like it this phone. I'm first time use that app but I believe it is the company. Can you help with me buy this phone
HTC U24, order number ETOR24300716
I ordered a HTC U24, order number ETOR24300716. I got a broken, chinese phone with wrong outlet. The phone isn't charging, stays at 0%. Costumer service is non existent. I want to return the phone but since more than a month I get no answer. I wouldn't even write this review, if at least I could return the phone. Edit: We finally could get in contact. Phone works, apperantly 15 watts isn't enough to charge this damn thing. This was still completey unnecessary, as they could've just send the right charger for european outlets. All of this back and forth took way too long also.
Reply from ETOREN2026-06-18
Hello Fath Yavuz Yakar, We have checked on your order details. We have received from you on 12th May, 3rd June reporting an issue with your order. We have replied on same day requesting for video/photo on the issue described so we may assist further. You have Sent a 3rd email on 15th June reporting the issue and we have replied again, also with a different email address as it seems you have not received our response. We have since connected successfully and you replied to us with requested information. Our team is communicating with you on your case at the moment. We hope you can reconsider your review towards this misunderstanding. We are an established ecommerce store, we strive to respond to all customer emails within 1 business day, this is reason we are trusted by many customers worldwide thus far.
Received the item with no issues
Received the item with no issues, within 2 weeks. Thanks
Product has not been dispatched in 10…
Product has not been dispatched in 10 days despite being ”in stock”. I will not change my grade of this company until they have made good on their promise of delivering a product that was in stock but not been dispatched. May the 4th-2026- messaged as item not in stock, reimbursed the money. Wasted 1 1/2 week of my time. Do not buy from this company. Lottery ticket shit
Reply from ETOREN2026-06-18
Dear Mathias, We have checked on details of your order and unable to agree your feedback. We hope you can consider your review but below is our remarks on your claim. We have not failed our communicated estimated delivery and we responded to all emails withing 1 business days. Order placed 23rd Apr, ESTIMATED delivery given to you is Apr 29 - May 12. This date is actually displayed on product page, shopping cart, checkout page and also in order confirmation email after checkout. It seems that you have chosen to disregard this information and form your own expectation of delivery schedule. We then received 12 emails over Labour day weekend 2nd May-4th May demanding that we ship immediately, threatening with EU laws, AMEX chargeback, broken trust, refunds claims, on and on etc and was definitely very unhappy at not getting any replies. Unfortunately it is a holiday and also weekend, thus not a working day so we could not respond to you. We believe that it is same non working in Sweden even on regular weekends? We are sorry you had high expectations for our live response despite weekends. We were still able to meet our estimated delivery window of 12th May, however, we understood that your major dissatisfaction with our service and that we will not be able to meet your expectations going forward. We decided it is best for you if we agree to your demand for cancellation immediately instead of dispatching the order.
They are the BEST.
Etoren has been my #1 choice for the last 6 years due to the fact that the company is able to secure any gadget in record time. For maybe the dozen time they impressed me....i ordered a Xiaomi Mix Fold 4 and was suppose to be shipped to the gulf area between 5th to 14th of May.... despite the war current fact in the gulf area... i just received it on the 28th of April. As usual an excellent service all together. Well done.
Excellent experience with Etoren.
Excellent experience with Etoren. I needed to cancel my order before shipment due to a change in my plans, and their team handled everything smoothly and professionally. The cancellation was processed without any complications and I received a full refund. I really appreciate how they resolved the situation quickly and fairly. It gave me a lot of confidence in their service. Highly recommended.
Thank you so much to website
Order not received - no response
Order not received – waiting for resolution I placed an order on 28/12/2022 for 3 iPhone 14 Pro Max (Order ID: ETOR17301742 and ETOR17301746 ). The items were marked as shipped, but they were never delivered. I have contacted Etoren multiple times over the years, including in July 2025, but received no response. I am simply asking for a fair solution: - Either a full refund, or - A store credit/coupon for the full amount so I can reorder I hope Etoren will finally respond and resolve this issue. Edit : I GIVE YOU ALL REQUIRED DOUCMENTS AND THE PAYMENT STILL IN YOUR BANK ACCOUNT AND THIS IS NOT MY PROBLEM. Even i closed that account and i moved from that country and the review i writted before this was also about this incident.
Reply from ETOREN2026-04-14
Hello, We have received your orders from 2022 they were flagged with some inconsistencies. We have requested payment verifications and proof of address as part of security measures. As you have not been able to provide requested documents. Your order has been flagged as "Unverified buyer" and already been cancelled. if you are the real owner of credit card, you may easily call your credit card company to verify. Unless you do not have actual access to this account or credit card support. We hope you will remove this review and for readers of this review to understand other intentions of this buyer to pressure our store to send products to an unverified buyer.
The item arrived as described and…
The item arrived as described and within the set time frame no complaints
Everything fine
Delivery in promised time. Product as described and for good price😁
The product was as advertised
The product was as advertised, and it was an efficient transaction. The staff was very responsive to questions.
Good quality and fast shipping!
I originally thought they where just any third party seller but they shipped me and arrived 2 days before the minimum date! They also have good quality shipping, i recommend this website for electronics such as phones and others.
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