Ecommerce specialist of latest electronics, smartphones (unlocked/sim-free) and gadgets from around the world! Fast delivery and prompt customer service
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and reliable delivery service, noting that packages arrive safely and well within the expected timeframe. Many people also highlight that the items match the descriptions provided on the website and arrive in excellent condition. Buyers often appreciate finding hard-to-get items easily while enjoying reasonable prices and smooth overall transactions.
Some reviewers were not happy with the lack of clear tracking information and status updates prior to shipment. A few other people also felt that the delivery process took longer than expected in certain cases.
Product was defective (uneven noise cancellation and audio cutting out during vibration).
Seller required video proof and informed that I would be responsible for return shipping and customs costs if no defect was found.
The issue was ultimately resolved directly through Bose warranty service.
Buyers should be aware that the company is based outside the EU, and therefore EU consumer protection rules may not apply in the same way as when purchasing from an EU-based retailer. In my case, warranty handling required contacting the manufacturer directly.
When i orderd the phone, it was out of stock. But after all it was still available and they shipped it over to me. It was very FAST delivering, also had great support contact through the mail. And the shipment status updates were PERFECT. If you look for a good and great seller ETOREN is the one for sure!
Thank you for your response.I understand the process of custom.I have ordered a nubia z80 ultra and my order ID is ETOR11302749.Yes,you can proceed with the order.
ETOREN 回复2026-02-27
Hi Sudhanshu Ranjan,
your order has been on hold pending your confirmation regards to custom clearance and Tax/Duties payable by you in India. We have sent 8 emails to you on dates 19/1, 22/1, 23/1, 30/1, 2/2, 16/2, 19/2, 20/2 but not received any replies. We guessed it might have gone to your SPAM mails so we tried sending from various emails, we guess without success.
Please do understand that we have tried our best to contact you and are not able to proceed your order without. The reason is that we have many customers from India who are does not understand request from India custom for importation and taxes payable. They will then be very unhappy with "our services" because they wish to cancel and return the product. We are doing our best to protect our customers from unhappy situations.
We are not sure what you meant by robotic answers (maybe you mean short acknowledgement message that your email has been received?) We reply to all your emails but we are guessing you do not receive any of our "real" replies.
If you wish to keep your order, you may wish to try sending us email with another mailbox, or else, you can try to write your replies here. For the best interest of our customers, if we are not able to receive your confirmation in 10 days, we will proceed to cancel your order for refund.
Below is email we sent you for your reference:
""""It seems our previous emails may have been missed.
We have sent several messages but haven’t received a response from you. Please check your spam folder, as our emails might have ended up there.
Thank you for shopping with Etoren.
For shipping courier, we ship via DHL directly from Singapore. Please note that import taxes, duties, and customs clearance procedures vary by country. Customers are fully responsible for handling any customs clearance required by local authorities in India.
Etoren will not be responsible for any tax duties nor customs clearance issues. Therefore, we do not accept cancellation nor refund if such cases arise. Please contact relevant departments in your country regarding tax duties and custom clearance for more information.
Please note that we cannot assist with any customs clearance issues in the destination country and will not accept returns or cancellations if the parcel cannot be cleared.
Kindly confirm that you understand this matter before we proceed with your order. Thank you for your cooperation.""
Dear Etoren.com Team,
I am writing to express my sincere gratitude for the prompt processing and delivery of my order. I purchased the Honor Magic 8 Pro with the 16GB/1TB configuration (global version), and I can confidently say that everything went perfectly.
I placed the order on January 14 and received it on February 6. The shipment was delivered from Singapore to Poland, and the total delivery time was 22 days.
The phone arrived in perfect condition and fully matched the specifications listed on your website. I would also like to note that no taxes or customs duties were charged upon delivery, which was a very pleasant surprise.
Etoren fulfilled all its obligations professionally and reliably, and I am very grateful for that. Thank you once again for your work and professionalism. I am completely satisfied with my purchase and the level of service you provided.
In the future, I plan to continue using your services and will gladly recommend Etoren.com to my friends and acquaintances.
Kind regards,
Maxut
The phone arrived completely fine, it was packaged well and there was no scratches and the box was completely fine. The phone itself is amazing everything works as stated on the website.
Thanks to Etoren, I was able to buy two phones which aren't available anywhere in the UK, and much cheaper than I was expecting for that class of phone.
Delivery took two and half weeks, arriving near the start of the quoted delivery window. Etoren transferred the phones "internally" between their main and UK warehouses, then it was a DPD next day service to me, with no extra VAT or customs duties to pay. The phones arrived well-packed and factory sealed.
Only minor niggle was the lack of tracking information - the website just showed "warehouse transfer" and then the next alert I got was a text from DPD on the morning of delivery! Etoren's email with the tracking number didn't arrive until two days after delivery!
Overall, very pleased with the experience and will happily use again in the future.
Unlawful 30% restocking fee, violation of EU Directive
Very long delivery. The phone arrived with opened original packaging: no protective film or factory seals, and the inner box with manuals was already opened. This raises serious security concerns, as it is impossible to know whether the phone was previously used or if malicious software was installed.
When I attempted to return the item, the seller demanded an unlawful 30% restocking fee, in violation of EU Directive 2011/83/EU (right of withdrawal). Because of this fee, returning the product was not possible.
The seller deliberately delayed communication, seemingly to let the 14-day EU withdrawal period expire.
First time buying an imported phone and everything was straightforward. Given a delivery window about a month after order date and was delivered then. Helpful tips for getting used to not having Google were on site too. Phone is great and loads of sites to integrate apps that arent on the gallery
I was hesistant at first, was a bigger sum…and I had no experience with this shop snd they did not accept paypal in my country! But everything was fine, Camera and lens new and quick delivery!
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