Complete trash customer service
Update 2/6/2026: They offered me an option for a 40 dollar refund for the damage to the hitch, which is laughable but it's better than sending it back and them not refunding my money. I stand by that they are a complete scam and only decided to offer anything because they were trying to pay me off to not keep this review active. Maybe if they offered me this option yesterday, or the day before, or the day before that I wouldn't have written it. But it's my duty to make sure prospective customers know this place has absolutely terrible customer service and I would stay FAR AWAY! BLUF: Stay far away from this place, HORRIBLE customer service and is likely a complete SCAM! I've never had such a horrendous online shopping experience anywhere else in my life. The alleged "owner" couldn't handle an upset customer, was obnoxious and then sent me a return label that wasn't even going back to the same place or state! I ordered a tow hitch that was listed as quick ship, projected to arrive in 2-3 days. 5 days went by with nothing, so I called and was lucky enough that they actually answered their phone, they told me the warehouse they were using went bankrupt overnight and that they were shipping from a new warehouse that day. That's a huge red flag I should have noticed right there, wish I would have canceled my order then! I never received any notification but UPS let me know I had a package on the way. It finally arrived on 2/3/2026, but the hitch was damaged and a lot of paint was knocked off. The packaging was horrendous, no cardboard, in a thin bubble wrap envelope with a few pieces of cardboard protection but none where it really matters. UPS is rough but the packaging is the real problem. Now on to their crap customer service, I left 3 voicemails and I did finally receive an email response saying they'd look into a credit for me to keep the item. I finally spoke with someone about the credit and they said it's with their "claims" department. I waited around and then that afternoon my phone started blowing up with tons of calls from New Jersey and Pennsylvania phone numbers. I sent them an email requesting them to stop calling and just send me the solution to this problem. They did not reply so I eventually called them. This is when I spoke to some dude claiming to be the owner at some random NJ number that comes back as a scam and fraud. The dude couldn't handle I was pissed off at this point and said a curse word, too bad. Maybe if they provided me with actual customer service in the beginning instead of this huge run around. He stated they were a small company, tiny, family owned, how he feeds his family. Funny then, didn't think small companies had "claims" departments to deal with returns. In the end, I asked for a return label and hung up. As I stated above, I received a return label but it's not even going back to the same place or state. This sounds like a total scam and regardless of that, it's the absolute worst customer service I've ever experienced. I've never been given the run around by any other small company I've dealt with. I seek out small businesses because they need support and tend to give that support back to their customers. This place doesn't do that, lies to you, likely resells damaged products and is a place that should be shut down by the FTC! Avoid this place at all costs!!!!