INIndiGo★★★★★
FRAUD
Indigo is selling flights which they cancel shortly after they have taken your money , and then say they have refunded you, but instead seem to be paying it into an employees's bank account. I say this because the card details they refunded it to, are not my details. Have reported the full details to back my claim up, and they are turning a blind eye. I suspect this involves senior management. Have sent in excess of 50 emails. Still waiting for my refund, which they say they have made to card ending 3518. That is not my card.
2026-09-28
INIndiGo★★★★★
Thieves
Where is my refund. You rescheduled the flight almost immediately afer you sold it. Now you will not give me my money back. This has got theft and fraud written all over it.
2026-09-21
INIndiGo★★★★★
Thieves
The thieving scum refuse to refund me for the flight they cancelled. Where is my refund? They are liars and cheats. Sell flights and cancel them two days later. Then when you try to get your money back, they hide behind their stupid customer service agents that just spew out the same AI tosh without looking into anything.
2026-09-18
INIndiGo★★★★★
Fraudulent
Still waiting for my refund. All different variations come out of the AI Generated tosh that their call centre staff use. Keep contantly telling me to chase the bank bc it should have been there 7 days max after 13 August. I keep telling them it isn't there. Then they will tell me to contact booking.com for some crazy reason. I did not pay this to booking.com. Then they tell me it went to another card that isn't mine. It is like a random number generator except it produces rubbish explanations for their incompetence. I actually think a firm cannot employ so many stupid people and this is actually their game to take money for flights they never intended running and pocket everyone's money. There is a pattern of this in the reviews. It is after all impossible to be as dumb as they seem.
2026-09-08
INIndiGo★★★★★
Theft and fraud
Still waiting for my refund on the flight you cancelled. Where is it? Have had lots of different stories from Customer Services.... it is sent to my card, it is sent to booking.com.
Which is it? Cannot be both. If sent to booking.com, you need to get it back, because I paid this amount to INDIGO. INDIGO have to refund it,. Nothing to do with Booking.com.
The refund is not in my account. Refund it now and stop stealing. I see lots of reviews about the difficulty in getting refunds. This amounts to a pattern and is fraudulent.
Warning to anyone considering flying with them, ... check the reviews. They are atrocious to deal with and thieves and liars.
2026-09-06
INIndiGo★★★★★
Theft and fraud. Don't use them. I won't again
Sold me a flight, took money to reserve a seat. Cancelled the flight 24 hours later and now won't give me back my money. I suspect this is a deliberate scam and will be reporting them to trading standards for fraud unless the refund is processed immediately.
2026-09-04
INIndiGo★★★★★
Customer service is run by morons
I have written 5 times about the amount I paid to INDIGO and 5 times they have said go to booking.com. I did not pay booking.com. Why are they so stupid. I have phoned them. They still cannot understand. It is a whole new level of stupid that I have never encountered before. Truly shocked and will never use this airline again. They routinely sell flights that they then cancel, causing almighty stress trying to get a refund back. Steer clear. There is a reason the rating is so low.
2026-09-01
