Read reviews an appalling company ..
Still waiting for my refund even though I sent it to the USA on 23/5 as per their instructions, proof of delivery / receipt from DPD to them was sent and received by GOELIA 3/6/ 2024 I have all the tracking etc. They now say they can’t find it in their warehouse ??!! See below ****Awful Avoid Either totally inept or lying ? My bank are now investigating this company, to get my refund Received 12/6/2024 Hi Stephanie, Sorry for the inconvenience. We have not received a response from the warehouse regarding your package. We have urged them to speed up the process. They said that the new warehouse system is updating recently, so it can only be processed after the update is completed. We are sorry for the inconvenience you caused. Please put it aside, we will pay attention to the details of your order package and refund you after processing. Hope it will help you. -- Best regards. Sophia GOELIA Support Group Then 13/6/2024 Latest email asking me to remove my negative review !! Oh and ….finally - we will refund you - and give you 20% off next order 😝🤣 ***********No GOELIA - this is why Trustpilot is great ! It gives customers a voice on appalling bad practice, therefore any future customers can view what may go wrong if you buy from China / mail order . Hi Stephanie, This is the GOELIA account manager, sorry to bother you. I'm reaching out regarding your #GO75853. We are sorry for the inconvenience you caused due to the US warehouse having recently undergone relocation and system updates, there was a slight delay in the package processing, so we have reported the problem to the warehouse and urged them to fix it as soon as possible. For your order, I will notify customer service to process the refund for you in advance and will process your package after the warehouse is sorted out. In addition, I will apply for an additional 20% discount coupon for you as compensation, would you mind deleting the negative review on Trustpilot? Once again, we sincerely apologize for any inconvenience caused. Looking forward to your reply. --- Best regards! GOELIA Support Group