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GOELIA

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361 条评价

3.7361 条评价
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关于 GOELIA

数据更新
网站
goelia1995.com
分类
购物与时尚
所在地
中国
状态
待认证
近 12 个月
49 条评价
差评回复率
97%（95/98 条）
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[email protected]goelia1995.com

商家自述

GOELIA - Elevating women's fashion since 1995, where travel more, live more is our brand philosophy. Discover the essence of elegance, gentleness, and romance in your everyday fashion with Goelia. Our clothing brand is passionately curated to offer superior quality garments at the best prices, catering to women who adore travel and embrace life.

以上内容由商家自行提供，未经平台核实。

GOELIA靠谱吗？

GOELIA（goelia1995.com）在 OK.one 的综合评分为 3.7 分（满分 5 分），基于本站收录的 361 条用户评价，属于购物与时尚分类，口碑一般。23% 的评价为 1 星，差评比例偏高；商家回复了 97% 的差评；评价主要围绕产品、质量、客户服务。数据最后更新于 2026-10-25。

评价综述

AI 生成

Reviewers had a great experience with this company. Customers frequently praise the exceptional product quality, beautiful fabrics, and elegant, timeless clothing designs that feel very premium. People also appreciate the incredible customer service team for being exceptionally helpful, polite, and responsive when handling questions or missing items. Some reviewers were not happy with the return process, noting difficulties when trying to get refund information or return labels. Consumers also mentioned challenges regarding unexpected sizing differences and final sale restrictions that prevent item exchanges. A few buyers felt that certain fabrics felt too thin or cheap compared to expectations.

本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。

用户怎么说

Shahla澳大利亚 · 写过 1 条评价 · 体验于 2026-08-20 ·

Great Quality and Excellent Customer Service

I’ve been shopping with GOELIA for a couple of years now and have always been very happy with the quality and design of their pieces. More recently, I had an issue with an order that involved a few refunds and an exchange, and the customer service team was incredibly helpful and supportive throughout the process. Everything was handled professionally, communication was clear, and I genuinely felt that they cared about resolving the case properly. The way the situation was handled only strengthened my trust in and love for the brand.

R
Rose Princesso澳大利亚 · 写过 1 条评价 · 体验于 2026-08-21 ·

I had to fight to return an item they…

I had to fight to return an item they sold me based on an incorrect listing and it’s been two months and they haven’t refunded me yet. Also all their positive reviews here are clearly written by bots

GOELIA 回复2026-08-22

Dear Rose, We truly understand how you feel. This is the GOELIA team reaching out to you. We sincerely apologize that your shopping experience did not meet your expectations. After searching our system for the name Rose Princesso, we were unable to find your order. Please be assured that we take your feedback very seriously and are fully committed to helping you. We would kindly ask you to contact us through our official email and provide your order information. Once we confirm your order, we will quickly process your return and issue a refund. We will also carefully review the issues you've raised and take steps to prevent them from happening again. Customer Service Email: [email protected] Thank you for your understanding and continued trust in us. Warm regards, GOELIA

K
KM澳大利亚 · 写过 1 条评价 · 体验于 2026-07-15 ·

Fake size guide measurements. No returns.

I ordered an XL trench coat based on the size guide and measurements provided. It stated the sleeve to be 28.8 inches. When I received it, the sleeve measured at 24 inches when measured from shoulder as instructed on their size guide. I emailed them asking to return it and they just wasted my time saying they were going to ask the manufacturer for the measurements - whatever, that doesn’t change the fact that the item I bought measured different than advertised!! Then they came back saying that the manufacturer measures the arm from the NECKLINE, which is completely unheard of. I measured it from the neckline and it was still two whole inches shorter than their listed stated. Sent photos of my measuring tape on the garment and they’re just not responding now. When I get time I’m going to report them to the relevant government bodies, it doesn’t matter what your manufacturer says the measurements are, it’s your responsibility as the retailer to ensure the information for the consumer is correct. I am entitled to a refund on this basis regardless of sale status. Appalling. EDIT: to respond to their reply - nice way to avoid taking responsibility for what you admit was false advertising. the difference was 2.8 INCHES, not 1-2 centimetres, and the size guide on the item says to measure from the point of the sleeve hill, which is not the neckline. You have not sent me any information for a return, and you should be sending a prepaid shipping label. More lies and negligence from the fraudulent company. In the future you can respond to your customers emails instead of leaving them hanging and only responding when threatened with reporting to 12315 consumer affairs in China. Anyone else they rip off should report them too.

GOELIA 回复2026-07-22

Dear KM, We are truly sorry to hear about the issues you've experienced with your XL-size trench coat. We have received your feedback and reviewed the entire process. We have now escalated the sizing concern to our product and technical teams for a full review, and we will update the size guide accordingly to ensure greater clarity and accuracy for all future customers. Regarding your return and the prepaid return label, we acknowledge that we did not provide clear instructions upfront, and we apologise for that. We have already addressed this with our customer service team to ensure more timely and attentive follow-ups going forward. Please keep an eye on your inbox for further updates from our customer service team at [email protected]—we will ensure all follow-up communications are sent to you promptly. We truly appreciate your patience and candour throughout this process, and we hope you will allow us to serve you better in the future. Warm regards, GOELIA

Michelle Glover美国 · 写过 1 条评价 · 体验于 2026-05-11 ·

This company is definitely a scam

This company is definitely a scam. I have asked for a return label multiple times and the reply is always asking for more information. The garment came and is nothing like the ad - cheap, thin, sizing is off, etc. I just want to return it but nope, that doesn't seem possible. Do your homework - I looked up the addresses listed and there are no such stores.

GOELIA 回复2026-05-31

Hello Michelle, We fully understand how you feel. We are the GOELIA team. We are truly sorry that your shopping experience was unsatisfactory. We have searched our system using the name Michelle Glover, but unfortunately could not locate your order. Please rest assured that we take your concerns seriously and will do our best to assist you. Kindly reach out to us via our official email and share your order details. Once we verify your order, we will promptly arrange your return and refund. We will also look into the issues you raised to prevent similar problems in the future. Customer Service Email: [email protected] Thank you for your understanding and trust. Warm regards, GOELIA

Monika Cesnaviciute英国 · 写过 5 条评价 · 体验于 2026-04-17 ·

I was so impressed by the quality

I was so impressed by the quality and the detailing of their clothing. The silk linings, stitching details, and the softest and luxurious cotton that they use for their shirts! I highly recommend. Really worth the price. I would compare them with the French premium brands - which are sadly more expensive and the quality has downgraded over the years. Where as - Goelia is really not cutting corners.

H
Hannah澳大利亚 · 写过 2 条评价 · 体验于 2026-05-07 ·

Terrible customer service

Terrible customer service I went into the city store specifically to try on an alpaca/wool coat I had seen online. When I arrived, I was the only customer in the store. I looked around for the coat but no one approached me or offered any help. Eventually, I found a staff member and asked where the coat was, describing it to her. She didn’t know which coat I meant and asked for a product code, so I looked it up and showed her. She then told me it was online only. I asked if there was anything else in store in the same alpaca/wool fabric so I could at least get a feel for the colour, fabric and sizing. She said there was nothing else in that fabric and showed me a cardigan with only 10% alpaca, saying that was all they had. A few seconds later, I found a coat myself in the exact same colour and fabric, just in a different style. I tried it on in a small to get an idea of the fit, but realised I would need an XS. The staff member told me the coat only came in small and above, and that small was the smallest size. I checked online while still in the store and saw it actually comes in XS and XXS. While I was trying things on, no one came over to check whether I needed another size or any assistance, and the clothes were piling up in the fitting room. I had to keep leaving the change room to go and find things myself. The staff member was instead chatting with another colleague who had appeared. Overall, I left feeling really disappointed. The experience was unhelpful, inattentive and frustrating — especially given I had made the trip into the city specifically to try the coat in person.

GOELIA 回复2026-05-07

Dear Hannah, Thank you so much for sharing your detailed in-store experience. We have carefully read every piece of your feedback. First, please accept our sincerest apologies. The lack of service, inaccurate information, and unpleasant fitting environment you encountered at our downtown store completely failed to meet our expected service standards and disappointed you with your trip. We are deeply ashamed. We take your request to try on the alpaca/wool blend coat very seriously. You can provide this information to our online customer service at [email protected]. We would like to know: -Did you have a specific style name, color, or link for the coat you initially saw online? -Or are you currently interested in any other alpaca/wool blend items? We can help you check the inventory status of our online and physical stores. We sincerely apologize again for this unpleasant experience. We hope to have the opportunity to make amends. We respectfully request your confidence in our sincere intentions. Warm regards, GOELIA

M
Mimo新加坡 · 写过 1 条评价 · 体验于 2026-04-26 ·

Excellent customer service

Customer service was excellent. Both Sophia and Angelina responded promptly to all my inquiries and handled the issues with professionalism and efficiency, resolving the jacket matter on 16 April and the damaged blouse on 26 April. Overall, the experience was very positive. One suggestion for improvement would be to strengthen quality checks prior to dispatch—particularly for items shipped directly from stores to online customers. While I understand that faults can be difficult to detect at the warehouse level, items fulfilled in-store should be thoroughly inspected before packing. Implementing this step consistently could help prevent damaged or defective items from being sent to customers.

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