Terrible customer service
Terrible customer service I went into the city store specifically to try on an alpaca/wool coat I had seen online. When I arrived, I was the only customer in the store. I looked around for the coat but no one approached me or offered any help. Eventually, I found a staff member and asked where the coat was, describing it to her. She didn’t know which coat I meant and asked for a product code, so I looked it up and showed her. She then told me it was online only. I asked if there was anything else in store in the same alpaca/wool fabric so I could at least get a feel for the colour, fabric and sizing. She said there was nothing else in that fabric and showed me a cardigan with only 10% alpaca, saying that was all they had. A few seconds later, I found a coat myself in the exact same colour and fabric, just in a different style. I tried it on in a small to get an idea of the fit, but realised I would need an XS. The staff member told me the coat only came in small and above, and that small was the smallest size. I checked online while still in the store and saw it actually comes in XS and XXS. While I was trying things on, no one came over to check whether I needed another size or any assistance, and the clothes were piling up in the fitting room. I had to keep leaving the change room to go and find things myself. The staff member was instead chatting with another colleague who had appeared. Overall, I left feeling really disappointed. The experience was unhelpful, inattentive and frustrating — especially given I had made the trip into the city specifically to try the coat in person.