GOELIA - Elevating women's fashion since 1995, where travel more, live more is our brand philosophy. Discover the essence of elegance, gentleness, and romance in your everyday fashion with Goelia. Our clothing brand is passionately curated to offer superior quality garments at the best prices, catering to women who adore travel and embrace life.
以上内容由商家自行提供，未经平台核实。GOELIA（goelia1995.com）在 OK.one 的综合评分为 3.7 分（满分 5 分），基于本站收录的 361 条用户评价，属于购物与时尚分类，口碑一般。23% 的评价为 1 星，差评比例偏高；商家回复了 97% 的差评；评价主要围绕产品、质量、客户服务。数据最后更新于 2026-10-25。
Reviewers had a great experience with this company. Customers frequently praise the exceptional product quality, beautiful fabrics, and elegant, timeless clothing designs that feel very premium. People also appreciate the incredible customer service team for being exceptionally helpful, polite, and responsive when handling questions or missing items. Some reviewers were not happy with the return process, noting difficulties when trying to get refund information or return labels. Consumers also mentioned challenges regarding unexpected sizing differences and final sale restrictions that prevent item exchanges. A few buyers felt that certain fabrics felt too thin or cheap compared to expectations.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Goelia customer service is always simply top notch!!! I was missing an item from a package and when I reached out they addressed my issue so quickly and efficiently with amazing communication throughout!!!
The customer service is simply amazing!!! Nicole quickly and professionally addressed any concerns and questions I had! I had inquired about a size update since in a few orders my preferred size had not been initially available when I placed my order which was a bit disappointing at the time, but then I just saw came back in stock and when I asked to change the size in my order, Nicole was able to help me fix this within 1 min!!! I am even more excited to get my order now! I am so impressed and just the phenomenal customer service and support alone will make me a Goelia customer for life!!! What an incredible asset to this wonderful company!
Experiences I had with GOELIA team including returning process was professional, attentive, and truly thoughtful. I felt that the team genuinely cared about helping me, and that made a big difference. They went above and beyond, and I am very grateful. It is not always easy to find service that is both kind and reliable, and I truly appreciate the care and effort they put into their work. Because of this positive experience, I feel confident recommending any service from GOELIA and purchasing items to others.
fast solving the logistic issue and the dresses and jackets are with really good quality and good matierals
Very stylish and well-made. The quality exceeded my expectations and I’m really satisfied.
I would like to share my expérience to tell you that when I followed the shipping and noticed my product of 380€ was delivered from China I was afraid that this is not a good website . But ,not at all I was wrong and admit it .i received my product in France and it is exactly as on the website with Nice quality . This was important for me to share this . I recommand this website with so Nice clothes . Spécial thanks to Nicole and Sofia who was a very good support in client sévices .
My parcel has been stuck in Belgium for days, no update on the shipping, which has taken numerous weeks. It will not arrive on time for the dress occasion, and now need to cover the return costs. Very poor service given that they had issues with shipping, and are still having them. The dress is simply stuck in Belgium without movement, for ten days now. No idea why I need to cover the costs for its return. Dress cost 150.
Dear Claire, We sincerely apologize for the significant delay in the delivery of your package and for the inconvenience it has caused you, especially for missing an important event. We understand how frustrating this situation is, and we want to assure you that this is not reflective of our service standards at GOELIA. We have prioritized your case and have initiated an urgent investigation to determine the cause of this delay. To ensure we keep you updated, we will make every effort to reach out to you directly. In the meantime, please feel free to contact us through [email protected] or WhatsApp, and we'll ensure your concern is promptly addressed. We respectfully request your confidence in our sincere intentions. Once again, we sincerely apologize for any inconvenience caused. Warm regards, GOELIA
Goelia has Five Star customer service. This is my first time ordering on Goelia website. I am not very sure about sizes, and definitely made some wrong choices. Sophia and Angelina have been helping me with return and new order. This amazing service makes me come back more to shop. Of course their products are phenomenal.
My recent online order experience with Goelia deserves a 5 star rating. I received fantastic customer service addressing all my concerns about the delivery. The item arrived safely outside my home. The delivery man made every effort to ensure a successful delivery. Further more, the item was wrapped for all weather conditions in very excellent condition.
I contact the customer service to express my issue. I already size up during the purchase, however it turned out the dress is still small. So I asked if I can exchange even though the sale is final. Miranda understood my concern and check with her supervisor and agree to provide the return and exchange. I appreciate their understanding of customer's concern and provide the solutions.
If anybody lives in Canada, do not buy from Goelia. First off, I ordered by specifically ensuring I chose "order from our Canadian site" on their website. But when I receive the dress, their sizes are totally off, I ordered size 6 after I read their sizes are big, even though my usual size is 8. But boy, The fit is outrageously too big!!! So I ask to return or exchange, they now told me that I have to pay for return shipping to send it back to Illinois! While Canada Post is on strike, the cheapest courier I can get is $42 to send by UPS! So the point here is DO NOT BUY FROM THEM if you believe you may actually return!!!!! The customer service is a total joke, and free return is a lie!!!!
Dear Lavie, Thank you for your feedback, and please accept our sincerest apologies for the frustration caused by the sizing issue and the return process—especially amid the ongoing Canada Post strike. We truly understand your disappointment, and this is not the service we aim to provide. Regarding the size, we will give your opinions on our product size to the relevant departments and use them as a reference for subsequent improvements in size and product design. Our returns are currently processed through our facility in Chicago, USA. We recognize that this—combined with the current postal situation—has made the return experience unduly difficult. We have already shared your feedback with our team as we actively explore more accessible return solutions for Canadian customers. To provide better service, we will try our best to contact you. At the same time, you can also contact us via [email protected] or WhatsApp, and we'll ensure your concern is promptly addressed. Warm regards, GOELIA
Fast delivery Good quality Nice fit Nicely packaged
Great customer service and really happy with products!
Customer service in response to queries is fantastic - quick and with useful information to resolve my issue (delivery not received).
My first time shopping with GOELIA and it was a great experience. The dress is beautiful, arrived quickly on time for my trip, and the variety to choose from is amazing. Customer service was excellent—I’ll definitely shop here again!
I ordered the wrong size by mistake and contacted the customer service team to cancel. They responded immediately and asked what size I needed and they will replace the order with the correct size. However, as they did not have my size, they cancelled my order without any hassles. The customer support team member was "Angelina" and she was extremely helpful and understanding. Thank you!
I requested size change for a pending order and got confirmed next morning it was updated.
After reading positive reviews about Goelia and deciding to buy "less" clothing but of better quality in the future, I decided to take the plunge and place my first order with them. Goelia provide quite a few of the Influencers I follow on YouTube with several "gifted" items for them to promote on their behalf. I was a little unsure of the sizing (being a company producing garments abroad) and followed the advice of the trusted Influencer I follow when she advised me to order a Medium as the garments come up big. Both items arrived and they are stunning, but not the "larger" size I was expecting and do not look right as they are too small. I'm so upset, more so because I have spent £155 of my hard earned money and despite 3 seperate emails to their customer service team, I have not had the courtesy of an acknowledgement or a reply. I am considering contacting Paypal for assistance and have lost confidence in dealing with Goelia again.
Dear Sue, Thank you for your feedback. We sincerely apologize for the inconvenience you have experienced. We are sorry to learn that the item you received did not fit as expected based on the influencer’s recommendation. We will give your opinions on our product size to the relevant departments and use them as a reference for subsequent improvements in size and product design. To provide better service, we will try our best to contact you. At the same time, you can also contact us via [email protected] or WhatsApp, and we'll ensure your concern is promptly addressed. We respectfully request your confidence in our sincere intentions. Once again, we sincerely apologize for any inconvenience caused. Warm regards, GOELIA
Great customer service. Very responsive.
I’ve purchased from GOELIA numerous times and I’m always impressed by the quality of their pieces — especially the silk series, which is absolutely exceptional! The material feels luxurious and well-crafted. Beyond the products, their customer service is fantastic — responsive, attentive, and truly makes the shopping experience a delight. Highly recommend GOELIA for anyone looking for style, quality, and great service!
共 361 条符合条件的评价
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