GOELIA - Elevating women's fashion since 1995, where travel more, live more is our brand philosophy. Discover the essence of elegance, gentleness, and romance in your everyday fashion with Goelia. Our clothing brand is passionately curated to offer superior quality garments at the best prices, catering to women who adore travel and embrace life.
Reviewers had a great experience with this company. Customers frequently praise the exceptional product quality, beautiful fabrics, and elegant, timeless clothing designs that feel very premium. People also appreciate the incredible customer service team for being exceptionally helpful, polite, and responsive when handling questions or missing items.
Some reviewers were not happy with the return process, noting difficulties when trying to get refund information or return labels. Consumers also mentioned challenges regarding unexpected sizing differences and final sale restrictions that prevent item exchanges. A few buyers felt that certain fabrics felt too thin or cheap compared to expectations.
Dress is nice but delivery service is beyond worst. Our package was left at random location far away from our address that was clearly stated on the package.
We will not order anymore till Goelia change delivery service back to DHL.
GOELIA 回复2025-09-05
Dear Wei,
We are pleased to hear that you are satisfied with the quality of our products, but we sincerely apologize for the issues you experienced with our logistics service.
We fully understand your frustration and appreciate you bringing this matter to our attention. Please know that we are already taking immediate steps to address these logistical challenges and are actively evaluating alternative logistics partners to ensure faster, more reliable delivery for our customers.
To provide better service, we will try our best to contact you. You can also contact us via [email protected] to provide more logistics feedback.
We truly value your business and hope to serve you better in the near future.
Warm regards,
GOELIA
I urgent to need assistance to get change of the size of item and Goelia replied me within half an hours that I appreciate for their immediate action to give hand in this matter.
I emailed Goelia about an issue with referral rewards. I got a prompt and positive response. They provide good quality service. By the way, I like their style and with X small size available which make me feel I am being taking care of.
I had a problem with one my order recently place, didn’t arrive. Customer service was very helpful and very responsive. And in few days they ordered the same item. I am very grateful for everything. Thank you so much GOELIA.
The dress is simply stunning. I love the metallic thread throughout the tweed fabric which gives it real sparkle. It looks so classy and elegant and refined. Great classic style and I will wear to work. Very practical and can wear in Autumn, winter and Spring. Can layer underneath in the winter. Great thick, yet very comfortable tweed fabric.
I love Goelia, really great designs, sophisticated and chic.
What’s even better is their customer service. Like which customer service responds in 5 mins? I had clicked on place order a bit too quickly and they were very accommodating.
Were ready to help out with almost anything and I loved it.
Angelina and the rest of the team were truly helpful and understanding. Their responses were very prompt. I look forward to purchasing more products from GOELIA, thank you!
I had a great experience with them. The product is beyond my expectations. I’ve had a problem with the shipping and Goelia resend me the product even if it meant having a loss. They are awesome!
I just suggest to change the shipment company!
The cloths were ok, but not really good quality. If you want to return stuff and get your money back - you have to send them to the US FROM EUROPE and I think that shows it’s an obvisous social media dropshipping company.
GOELIA 回复2025-07-24
Dear Julia,
We sincerely regret the shortcomings in your experience regarding both product quality and our international returns process. Your feedback is valued, and we appreciate your candor.
Regarding the return, Switzerland isn’t part of the EU’s customs union, so legally we can’t process non-EU returns through our Spain store (EU law requires separate import/export paperwork). To streamline refunds, we route non-EU returns directly to our US hub. We know international shipping is inconvenient and we’re actively working on local solutions for Switzerland.
About our brand, we’re not a dropshipping company — we design all products and operate physical stores in Spain (visit us in Barcelona!).
To provide better service, we will try our best to contact you. You can also contact us via [email protected]. We'll process your problems as soon as possible.
We respectfully request your confidence in our sincere intentions.
Warm regards,
GOELIA
I don't usually buy clothes online from companies I am not familiar with, because I worry about product quality, shipping, or return/refund issues. But Goelia is the one brand I trust. I've always been happy with their clothing quality and had never experienced any problems until my most recent order. They accidentally sent me the wrong size, so I contacted customer service. They responded quickly and handled everything professionally. The refund was issued smoothly, and the process was easy (just make sure you keep all the product packaging, tags, labels, and invoice for any return, exchange, or refund). I'm very satisfied with their excellent customer service. Goelia is a quality company with quality products and outstanding support. Highly recommended!
GOELIA customer service is so great!
They are very helpful and polite, and they replied back quickly.
I will continue to buy clothes from GOELIA because of great quality and excellent customer service.
I bought two shorts and a top. I ordered based on the size chart and both shorts were 2 size greater than mine. the quality was good but as I needed to pay for returning it costed 20 euros and was not reasonable to I prefered to keep them and they gave only 10% discount on my order. Was not satisfied and will never order again
GOELIA 回复2025-07-03
Dear Elnaz,
We sincerely apologize for the bad shopping experience.
Regarding the size, we aim to represent our products as accurately as possible through a size guide, but we understand that body types can influence how the garments look and feel. We appreciate your feedback and will consider it as we continue to refine our product offerings.
Our European returns warehouse is in Barcelona, Spain. We understand that international returns can be costly and inconvenient. While we do have a return policy in place, we will provide feedback to the relevant departments as a reference for subsequent improvements to the return process and policy.
To provide better service, we will try our best to contact you. You can also contact us via [email protected]. We'll process your problems as soon as possible.
We respectfully request your confidence in our sincere intentions.
Warm regards,
GOELIA
As I received the package, I noticed a exposed tear in the fabric of the blazer. I emailed customer service, Angelia, who reacted quickly and ordered a new one for me. Under her help, GEOLIA is still one of my best stores, or I would think that there is a quality problem of your store.
Goelia customer service team is very responsive and creative on solutions
Goelia customer service team is very responsive and helpful with my return and exchange request. Because they don't offer exchange but they are creative to allow me to make a new purchase (exchange) of the items in question at the same discount I received in the original order. Very considerate. Even they may have different representatives answer my questions, they were able to seamlessly solve my problems and provide solutions. I appreciated their help very much.
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