GOELIA - Elevating women's fashion since 1995, where travel more, live more is our brand philosophy. Discover the essence of elegance, gentleness, and romance in your everyday fashion with Goelia. Our clothing brand is passionately curated to offer superior quality garments at the best prices, catering to women who adore travel and embrace life.
Reviewers had a great experience with this company. Customers frequently praise the exceptional product quality, beautiful fabrics, and elegant, timeless clothing designs that feel very premium. People also appreciate the incredible customer service team for being exceptionally helpful, polite, and responsive when handling questions or missing items.
Some reviewers were not happy with the return process, noting difficulties when trying to get refund information or return labels. Consumers also mentioned challenges regarding unexpected sizing differences and final sale restrictions that prevent item exchanges. A few buyers felt that certain fabrics felt too thin or cheap compared to expectations.
I am very thrilled that I found Goelia brand, it's been such a pleasure shopping on the website.
Their size guide provides excellent info on each and every sku so there is little chance to make size mistakes.
Their style, fabric material is top notch, the packages presentation arrive in such great shopping experience. I am impressed and look forward to every arrival of my orders.
Their designs are so elegant, classy and never go out of styles. I love the designs and fabric they have to offer.
It's so fun to shop and couldn't help to keep coming back to look for more... LOL
What a great company! The jacket and brooch were beautiful. The Customer Service was exceptional, they got back to me within hours of my email query, and were polite, friendly and professional. I will definitely be ordering from Goelia again.
I made a gift purchase and my sister didn’t like it, I got in touch to check it it’s possible cancel the order, one of the friendly team members got back to me soon after and she kindly canceled the order.
I was thrilled while receiving the $44 coupon and ordered a bunch of pretty clothe online, but I forgot to apply the coupon while making the payment T_T (I was too excited) so I reached out to the support team to give it a try if they can help me.
Goelia customer support team quickly helped me and applied the coupon for me before shipping. They are fantastic.
Thank you Goelia, you are my wardrobe now. Heihei.
I ordered a final sale cardigan in a size small. The actual cardigan was miss tagged by mistake. I was able to prove this was the case otherwise I know if I ordered a wrong size on a final sale item there would be no recourse.
The customer service at Goelia did correct the order and sent the correct size.
This is a company who cares about the garments they make and about the customers who order and wear them.
I will continue to buy from Goelia in the future as the garments are top notch and of the upmost quality in material and in workmanship.
The quality of the clothes is excellent, well made and tailored. And customer service is very responsive. Shipping service is a third party and I've had issues with them delivering more than once but this is why I know their customer service is great! They also checked in after I received it to make sure I got the package and that it's ok. I've ordered twice from here and would order again!
The clothes are very beautiful. They have an impressive cut and I like the choice of materials. I have ordered 3 different pieces of clothing so far and all of them fit my usual ready-to-wear size. Some pieces are a bit overpriced but still beautiful.
For refund from UK you’ve got to pay £27 DPD and more!
I’ve ordered a jacket that arrived today and is short in sleeves but large overall. Obviously not fit for taller girls.
I requested a refund and their message is that I have to arrange and pay for the return to America which is over £27!!! None of that is advertised on their page before you actually order. Not impressed to say at all!
GOELIA 回复2025-03-06
Dear Moona,
We sincerely apologize for the bad shopping experience. We'll give feedback on your suggestions to our team. We highly value your experience and review and will keep improving our customer service.
According to our return policy, for the UK Order, our customer can return the merchandise to our UK warehouse, you can click the link to check the details: https://www.goelia1995.com/en-sg/pages/return-and-refund-policy
To provide better service, we will try our best to contact you. You can also contact us via [email protected] (or WhatsApp: +852 6856 5288). We'll process your problems as soon as possible.
We respectfully request your confidence in our sincere intentions.
Warm regards,
GOELIA
Pleasant purchase with very responsive before-salve service.
This is not the first time that I made my purchase on Goelia.
As last time, the before-sale service is very good, which is very efficient and responsive.
After-sale service, I haven't got much experience yet cos I haven't returned any product yet.
The 2 wool items that I bought are both a bit thin, and it's recommended to wear in the not too cold weather. They are both comfortable to wear. Not itchy.
I bought a pair of pants - they didn't fit and when I went to return them they said it was final sale. So now I am stuck with pants that don't fit. I would only recommended shopping in store and NOT online.
GOELIA 回复2025-03-04
Dear Customer,
We sincerely apologize for the bad shopping experience. We'll give feedback on your suggestions to our team. We highly value your experience and review and we'll keep improving our customer service.
Regarding the return policy, click the link to check: https://www.goelia1995.com/en-sg/pages/return-and-refund-policy
To provide better service, we will try our best to contact you and you also can contact us via [email protected] (Or WhatsApp: +852 6856 5288) and send the order number to us. We'll process your problems as soon as possible.
We respectfully request your confidence in our sincere intentions.
Warm regards,
GOELIA
I had aI had a very pleasant experience! very pleasant experience
I had a very pleasant experience! I bought a size XXL suit that fit very well. Very high quality product and exactly as described. Arrived very nicely packaged and in a fairly short time. Extremely satisfied. I would like Goelia to make the XXL size for as many models on the website as possible.
I received the wrong item on 2/4/2025. On 2/8/2025, Goelia reached out to me through chat/email to acknowledge the mistake and work on a resolution. By 2/11/2025, I had received the correct order. I expressed my appreciation for their swift and professional handling of the situation.
Bad return policy! Still didn’t receive my money back.
My first time that I placed an order from GOELIA but it will also be my last time. It was a very bad experience. Since I live in the Netherlands, I have to return my order to the US. It has been more then 1 month I still don’t get my refund back. I paid more €34 for my refund fee. This is way too much for just 2 dresses. And the price and quality of the clothes are also very bad. It is so overpriced what you get for the cheap quality of the clothes. Please don’t purchase any clothes at GOELIA.
GOELIA 回复2025-02-11
Dear Customer,
We sincerely apologize for the bad shopping experience. We currently do not have a returns warehouse in the Netherlands, so according to the return policy, all European orders must be returned to our US warehouse. We highly value your experience and review and we'll keep improving our return process.
Our offline store in Spain opened last year, to facilitate returns for European customers, our company is planning to set up a return point in Spain. You can follow our return policy changes and social media announcements later：https://www.goelia1995.com/pages/return-and-refund-policy
For the refund, we've urged the finance to process the refund and notify you, please check the email via [email protected].
We respectfully request your confidence in our sincere intentions.
Once again, we sincerely apologize for any inconvenience caused.
Warm regards,
GOELIA
I recently placed an order with Goelia and was quite disappointed with the overall experience. While their warehouse is located in Sydney, they charged me $16 for shipping—higher than the usual $10 most brands charge. Unfortunately, the real issue was their choice of courier service.
Goelia uses TNT for deliveries, and my experience with them has been terrible. Despite being home all day, they left a "missed delivery" card without even ringing the bell. When I went to the News Agency to collect my package, they claimed that they had no parcel under my name. Since then, I’ve reached out multiple times to both Goelia and TNT, but I have yet to receive any response.
I strongly recommend avoiding online orders from Goelia unless they change their shipping service and improve customer support. The frustration of chasing a missing parcel with no assistance is simply not worth it.
GOELIA 回复2025-02-05
Dear Ellie,
We sincerely apologize for the bad shopping experience. We'll give feedback on your suggestions to our team. We highly value your experience and review and we'll keep improving our customer service.
We're sorry for the trouble we've caused you, according to our shipping policy, the free shipping threshold for Australia is AU $198 and if the order amount exceeds the threshold, you can enjoy free shipping, you can click the link to confirm: https://www.goelia1995.com/pages/shipping-policy
For the package, we've contacted TNT to verify your package, we will try our best to contact you and you also can contact us via [email protected] (Or WhatsApp: +852 6856 5288). We appreciate your feedback and will take proactive steps to address the matter.
We respectfully request your confidence in our sincere intentions.
Once again, we sincerely apologize for any inconvenience caused.
Warm regards,
GOELIA
I ordered a wool& cashmere overcoat from Goelia
I received it after 2 weeks from China and the product I received was nothing else than a cheap polyester with a little bit of wool maybe
No sew-in label with composition of the materials or any care instructions attached
Horrible
I paid 299£ which means a lot for that rubbish
Don’t waste your time or energy to buy something from them unless you actually see it
GOELIA 回复2025-01-30
Dear Customer,
We sincerely apologize for the bad shopping experience. We'll give feedback on your suggestions to our team. We highly value your experience and review and we'll keep improving our customer service.
We're sorry for the trouble we've caused you, the coat of wash label(the sew-in label with the composition of the materials or care instructions) is designed inside the pocket, you can confirm and check it.
To provide better service, we will try our best to contact you and you also can contact us via [email protected] (Or WhatsApp: +852 6856 5288) and send the order number to us. We'll process your problems as soon as possible.
We respectfully request your confidence in our sincere intentions.
Warm regards,
GOELIA
The customer service when I needed to get in contact. They were quick and very helpful. I also love the pink teddy coat that I bought. It’s really warm!
Apart from the fact that the items ordered for my wife were fantastic quality the support team were very responsive when delivery failed, arranging 3 different deliveries until it finally arrived
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