Thank you Goelia Staff!
I want to give special thanks to Marinda and Angelina for their swift and dedicated support on my issue. I appreciate the professionalism of Goelia staff and would be happy to purchase again. :) Regards, CF
关于 GOELIA
数据更新- 网站
- goelia1995.com
- 分类
- 购物与时尚
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 49 条评价
- 差评回复率
- 97%（95/98 条）
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商家自述
GOELIA - Elevating women's fashion since 1995, where travel more, live more is our brand philosophy. Discover the essence of elegance, gentleness, and romance in your everyday fashion with Goelia. Our clothing brand is passionately curated to offer superior quality garments at the best prices, catering to women who adore travel and embrace life.
以上内容由商家自行提供，未经平台核实。GOELIA靠谱吗？
GOELIA（goelia1995.com）在 OK.one 的综合评分为 3.7 分（满分 5 分），基于本站收录的 361 条用户评价，属于购物与时尚分类，口碑一般。23% 的评价为 1 星，差评比例偏高；商家回复了 97% 的差评；评价主要围绕产品、质量、客户服务。数据最后更新于 2026-10-25。
评价综述
AI 生成Reviewers had a great experience with this company. Customers frequently praise the exceptional product quality, beautiful fabrics, and elegant, timeless clothing designs that feel very premium. People also appreciate the incredible customer service team for being exceptionally helpful, polite, and responsive when handling questions or missing items. Some reviewers were not happy with the return process, noting difficulties when trying to get refund information or return labels. Consumers also mentioned challenges regarding unexpected sizing differences and final sale restrictions that prevent item exchanges. A few buyers felt that certain fabrics felt too thin or cheap compared to expectations.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
I am extremely pleased when I…
I am extremely pleased when I highlighted on my recent purchase . A missing belt for a dress . The immediate response , understanding , kind and pleasant assistance leave a wonderful shopping experience. It gives you assurance and trust that any purchase you make will assure you a happy and satisfied purchase . Thank you .
Great products and great customer…
Great products and great customer service
Stained Coat
I recently purchased three items from this site (two dresses and a blazer). The dresses were cute but not my style so I am returning. The blazer was cute as well but arrived with a stain on it. I emailed the company to ask to exchange it or refund as this is completely unacceptable. I want to note that this item was final sale. If it did not fit or I just didn't like it I know that I would have to keep it but it arrived damaged and stained which is completely unacceptable. The company quickly responded stating that I could keep the coat and would offer me a 20 % refund and asked if I could clean the coat myself. What?! I sent them a follow up response stating that this was not acceptable and I shouldn't have to try to take out a stain on my own. It has been 24 hours and they have not responded to me. As others have mentioned it is difficult to receive a follow up response from them. I am pretty disappointed and won't be purchasing from them again based on the quality and customer service I received. Also, no other follow up emails were sent to my spam the company just hasn't responded. This is my order number GO113103 if the company would like to respond publicly.
GOELIA 回复2024-12-13
Dear Customer, We sincerely apologize for the bad shopping experience. We'll give feedback on your suggestions to our team. We highly value your experience and review and we'll keep improving our customer service. Following our review, we noted that our customer service team received your email yesterday and responded accordingly. We also have forwarded your feedback to our customer service team. Please check the email from [email protected] for updates. Rest assured, they will address your issue promptly. We respectfully request your confidence in our sincere intentions. We'll deal with your return in the best way for you as soon as possible. Once again, we sincerely apologize for any inconvenience caused. Warm regards, GOELIA
Quality products and great customer…
Quality products and great customer service !
Very bad customer service and…
Very bad customer service and misleading info I would not recommend to buy here from the Netherlands. I wanted to try this brand and I had some issues when ordering from the EU. At first the customer service seemed to be helpful, but they weren't. For me the way of communication tells me about the quality of the company. Don't waste your time.
GOELIA 回复2024-12-05
Dear Customer We sincerely apologize for the bad shopping experience. We'll give feedback on your suggestions to our team. We highly value your experience and review and we'll keep improving our customer service. To provide better service, would you mind contacting us via [email protected] (Or WhatsApp: +852 6856 5288) and sending the order number to us? We'll process your problems as soon as possible. We respectfully request your confidence in our sincere intentions. Once again, we sincerely apologize for any inconvenience caused. Warm regards, GOELIA
Poor quality and suspect items
I bought a coat on Goelia about a month ago. It was labelled as wool and cashmere, and thick. Unfortunately, the coat isn't thick at all and there is no label on the inside of the garment to even confirm the composition. So I honestly don’t believe that what I ordered was even wool, let alone cashmere. The 'thick' coat is so thin that it becomes creased with wear... i've never had this issue with a coat before, even polyester ones. I therefore feel i have massively overpaid for a coat, it's definitely not worth what i paid (or near!). Beware, i submitted a review on the website about 2 weeks ago and it was never posted... it seems very convenient that bad and honest reviews aren't being posted. I asked them why it hadn’t been posted and they said they’d email me by the next day, but they didn’t - obviously. They had the chance to salvage my feelings for the company and poor quality product but didn’t bother. Had i really known the points above, i wouldn't have bought the coat. I didn't return as that cost would have fallen on me. It's not a total scam, i got a coat that i ordered, but not at the quality as described, and the customer service is nonexistent. It’s just really disingenuous to only post good reviews, so beware if you’re thinking of ordering!
GOELIA 回复2024-12-03
Dear Customer We sincerely apologize for the bad shopping experience. We'll give feedback on your suggestions to our team. We highly value your experience and review and we'll keep improving our customer service. We're sorry for the trouble we've caused you, we will give your opinions on our product quality to the relevant departments and use them as a reference for subsequent improvements in fabrics and product design. To provide better service, we will try our best to contact you, at the same time, you also can contact us via [email protected], and we'll assist you in applying for a return request as soon as possible. We respectfully request your confidence in our sincere intentions. Once again, we sincerely apologize for any inconvenience caused. Warm regards, GOELIA
Dishonest and deceptive
2 online orders. First order fared better as I visited a GOELIA store before ordering. I found the tops run small, dresses run large. Knitted top already has a hole although barely worn in the past few months. From the second order the dress is lined at the front and not at the back presumably to cut costs. Trousers were flimsy pyjama pants style and not appropriate for work. This company uses deceptive marketing practices, photos and videos do not match actual products. Added money hungry influencers to shove a false image of brand luxury. Hopefully this company disappears soon as more people realise it’s a complete scam.
GOELIA 回复2024-11-29
Dear Customer We sincerely apologize for the bad shopping experience. We'll give feedback on your suggestions to our team. We highly value your experience and review and we'll keep improving our customer service. We're sorry for the trouble we've caused you, Goelia has been committed to clothing for 29 years, so that more consumers with a smaller proportion of expenditure, to enjoy a better quality of clothing has been our pursuit. All of our clothes are made of high-quality fabrics to make our customers more comfortable to wear. To provide better service, would you mind contacting us via [email protected] (Or WhatsApp: +852 6856 5288) and sending the order number to us? We'll process your problems as soon as possible. We respectfully request your confidence in our sincere intentions. Once again, we sincerely apologize for any inconvenience caused. Warm regards, GOELIA
Quality product and service — worth a try!
I had the privilege of enjoying the quality customer service of GOELIA. Heartfelt grateful for all the efforts and patience of the professional team in resolving my issue while giving me prompt and sincere responses which showed their care and support in the matter. Not to mention the high quality of their products which I have purchased so far. I would therefore recommend giving GOELIA a try if you’re interested in any of their clothings.
Quality is excellent
Quality is excellent, beautiful items. C
Their return policy sucks
Their return policy sucks. With barely any refunds
GOELIA 回复2024-11-07
Dear Amy, We sincerely apologize for the bad shopping experience. We'll give feedback on your suggestions to our team. We highly value your experience and review and we'll keep improving our customer service. Would you mind contacting us via [email protected] and sending the order number to us? We respectfully request your confidence in our sincere intentions. We'll deal with the return package and your refund in the best way for you as soon as possible. We respectfully request your confidence in our sincere intentions. Once again, we sincerely apologize for any inconvenience caused. Warm regards, GOELIA
Same issue - no order, no customer service
I have experienced the same issue as others on this review forum. I placed an order on Sept 30. Still have not received it and I have emailed 3 times. Website says they respond within 48 hours. NOPE! I also checked my junk mail as well. I have tried the online chat. The tracking number stops in Canada and no update. It is so past the 15 days to return. I want a full refund with no shipping charges as I did not even receive the order. Horrible customer service, well I can’t even say that as you do not get any. I will be posting on as many forums as possible to NOT EVER order from them online.
GOELIA 回复2024-10-31
Hi Joyce, We sincerely apologize for the bad shopping experience. We'll give feedback on your suggestions to our team. We highly value your experience and review and we'll keep improving our customer service. We have reported your situation to the logistics provider we cooperate with and the customer service. and we apologize to you on behalf of the logistics service provider. After verification, our customer service has given priority to processing the refund for your order. Please check your original purchase account for verification. If you have not received it, you can contact us via [email protected] WhatsApp for confirmation. We respectfully request your confidence in our sincere intentions. Once again, we sincerely apologize for any inconvenience caused. Warm regard.
Refund policy nobody to help you.No answers
Refund policy I have send several emails to customer service but no response. Am trying to get someone to change my email address which l have been told was done but when l try to return it's not recognising my email address. They are quick to respond if are purchasing something but when it comes to refund nobody is there to help. Which is a very big shame as l was looking to order a few more items from them. Can customer service get back to me pls via email l need to return this item as its still within your 15 day policy return. OrderGO103564
GOELIA 回复2024-10-23
Hi Gina, We sincerely apologize for the bad shopping experience. We'll give feedback on your suggestions to our team. We highly value your experience and review and we'll keep improving our customer service. Following our review, we noted that our customer service team received your email yesterday and responded accordingly. However, it is possible that the response was filtered into your junk email folder due to your email settings. We have requested that our team reach out to you again via WhatsApp, so please check your messages. We respectfully request your confidence in our sincere intentions. We'll deal with your return in the best way for you as soon as possible. Once again, we sincerely apologize for any inconvenience caused. Warm rega
Goelia customer service is great
Goelia customer service is great! They responded to my emails quickly. when I reported the fact that the shipping carrier did not deliver my parcel properly, causing the package lost, Goelia provided the option of refund or reshipment after investigation.
I’m absolutely thrilled with Goelia
I’m absolutely thrilled with Goelia! The quality is top-notch, the style is impeccable, and every piece is unique. I love them for their attention to detail and comfort! ❤️✨
Can not get up with customer service
Can not get up with customer service. The what’s app for live chat would not except the number.i Order an Xl too big order a L perfect fit. Sent the XL back. Horrible horrible Coustomer service!!! I order on line for everything from Tuckernuck to Temu and never have a problem l!!!
GOELIA 回复2024-10-05
Hi Linda, We sincerely apologize for the bad shopping experience. We'll give feedback on your suggestions to our team. We highly value your experience and review and we'll keep improving our customer service. Would you mind contacting us via [email protected] and sending the order number to us? We respectfully request your confidence in our sincere intentions. We'll deal with the return package in the best way for you as soon as possible. Once again, we sincerely apologize for any inconvenience caused. Warm regards, GOELIA
GOELIA has all my favorite staple…
GOELIA has all my favorite staple wardrobe pieces. Sophisticated and comfortable. The customer service team is also amazing and kind. I feel lucky to have found this clothing line.
Beautiful clothes, great customer service.
Really helpful customer service, who helped me sort out the sizing of my order when I'd messed it up. They were really lovely about it. My cardigan (in the correct size) has arrived quickly and is absolutely beautiful, I'm so pleased. I'll definitely shop with Goelia again.
Order never arrived and there is no way to reach customer service.
I ordered 3 times. 2 of the orders came out fine and I loved the quality and fit of the clothes even though they are a bit pricey. They are really unique and you get lovely free gifts over a certain amount. The third time however, one item was sent but the other in a separate package never arrived. The tracking information makes no sense and customer service is impossible to contact and completely unresponsive. Now Im out of pocket $200 as the item never arrived and no refund has been issued.
GOELIA 回复2024-09-18
Dear Customer, We sincerely apologize for the bad shopping experience. We'll give feedback on your suggestions to our team. We highly value your experience and review and we'll keep improving our customer service. Would you mind contacting us via [email protected] (Or WhatsApp: +852 6856 5288) and sending the order number to us? We respectfully request your confidence in our sincere intentions. We'll deal with the unreceived package in the best way for you as soon as possible. Once again, we sincerely apologize for any inconvenience caused. Warm regards, GOELIA
I hope that everything is compatible
I hope that everything is compatible, and if not, that the return process is easy in the UK
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