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购物与时尚

GOELIA

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361 条评价

3.7361 条评价
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关于 GOELIA

数据更新
网站
goelia1995.com
分类
购物与时尚
所在地
中国
状态
待认证
近 12 个月
49 条评价
差评回复率
97%（95/98 条）
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[email protected]goelia1995.com

商家自述

GOELIA - Elevating women's fashion since 1995, where travel more, live more is our brand philosophy. Discover the essence of elegance, gentleness, and romance in your everyday fashion with Goelia. Our clothing brand is passionately curated to offer superior quality garments at the best prices, catering to women who adore travel and embrace life.

以上内容由商家自行提供，未经平台核实。

GOELIA靠谱吗？

GOELIA（goelia1995.com）在 OK.one 的综合评分为 3.7 分（满分 5 分），基于本站收录的 361 条用户评价，属于购物与时尚分类，口碑一般。23% 的评价为 1 星，差评比例偏高；商家回复了 97% 的差评；评价主要围绕产品、质量、客户服务。数据最后更新于 2026-10-25。

评价综述

AI 生成

Reviewers had a great experience with this company. Customers frequently praise the exceptional product quality, beautiful fabrics, and elegant, timeless clothing designs that feel very premium. People also appreciate the incredible customer service team for being exceptionally helpful, polite, and responsive when handling questions or missing items. Some reviewers were not happy with the return process, noting difficulties when trying to get refund information or return labels. Consumers also mentioned challenges regarding unexpected sizing differences and final sale restrictions that prevent item exchanges. A few buyers felt that certain fabrics felt too thin or cheap compared to expectations.

本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。

用户怎么说

E
Eliza Berg德国 · 写过 1 条评价 · 体验于 2024-06-14 ·

Due to the extremely high return shipping costs, I won't be ordering from there again.

I ordered two shirts and three pairs of pants. Everything fit well and looked good, except for one of the silk pants. When I went to DHL with the super light pants, the woman there told me that: 1. I needed an extra box for the return (even though my order arrived in a plastic bag). 2. The shipping costs would be €50!!! I was extremely disappointed and very angry.

GOELIA 回复2024-08-20

Dear Eliza, We sincerely apologize for the bad shopping experience. We'll give feedback on your suggestions to our team. We highly value your experience and review and we'll keep improving our customer service. Would you mind contacting us via [email protected] and sending the order number to us? We'll deal with your problem in the best way as soon as possible. We're sorry for the trouble we've caused you, as a brand with a history of 29 years, we'll continue to improve our customer service. To provide better service, we've forwarded your situation to our team and hope the solution can help you. Once again, we sincerely apologize for any inconvenience caused. Warm regards, GOELIA

A
Astrid芬兰 · 写过 8 条评价 · 体验于 2024-08-15 ·

Inconsistent quality for rather high pricing

Delivery took close to 3 weeks, but as I was awaiting quality articles, I did not mind the wait. However, when receiving the items, it was a bit anticlimatic. I ordered 6 articles: 3 pants, 2 tops and 1 shirt. The tops were fine - a bit short, but as I got them with a discount, they were what I expected considering the price. The shirt (White Acetate Patchwork Pleated Shirt) was ok, but with the price set at €65, I expected better quality. The pants were not consistent in quality: the black pants (Wide-Leg Straight Women Pants) I ordered were quite nice and of good material, white pants with belt (Straight Pleated Women Pants With Leather Belt) were really thin and not worth €60, which is the price after discount. The original price of €75 is very high for what you get. Finally the Acetate Straight Full Length Women Pants were horrendous - felt and looked really cheap as if from Shein. While I only paid about €40 - they're currently priced at €72 on the website. I want to return them but after reading the reviews on return policy, I think I'll cut my losses and try to get them off my hands through donation or Vinted. If you'd still buy from this store : size down in pants, mine were just a bit too big.

GOELIA 回复2024-08-16

Dear Astrid, We sincerely apologize for the bad shopping experience. We'll give feedback on your suggestions to our team. We highly value your experience and review and we'll keep improving our service. Regarding the fabric and size, we apologize if they did not match your expectations based on the product images. We aim to represent our products as accurately as possible through our visuals and descriptions, but we understand that variations in personal preferences and body types can influence how the garments look and feel. We appreciate your feedback and will take it into consideration as we continue to refine our product offerings. We apologize for any inconvenience caused by our return policy. We understand that international returns can be costly and inconvenient. While we do have a return policy in place, we will reassess our procedures to find ways to make the return process more accessible and customer-friendly, especially for our international customers. Would you mind contacting us via [email protected] and sending the order number to us? We'll deal with your problem in the best way as soon as possible Once again, we apologize for any disappointment caused, and we hope to have the opportunity to address your concerns and regain your trust in our brand. Warm regards, GOELIA

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