Dress and jacect fit well
Dress and jacect fit well, i am impressed. Love material and yet so reasonably priced.
关于 GOELIA
数据更新- 网站
- goelia1995.com
- 分类
- 购物与时尚
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 49 条评价
- 差评回复率
- 97%（95/98 条）
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商家自述
GOELIA - Elevating women's fashion since 1995, where travel more, live more is our brand philosophy. Discover the essence of elegance, gentleness, and romance in your everyday fashion with Goelia. Our clothing brand is passionately curated to offer superior quality garments at the best prices, catering to women who adore travel and embrace life.
以上内容由商家自行提供，未经平台核实。GOELIA靠谱吗？
GOELIA（goelia1995.com）在 OK.one 的综合评分为 3.7 分（满分 5 分），基于本站收录的 361 条用户评价，属于购物与时尚分类，口碑一般。23% 的评价为 1 星，差评比例偏高；商家回复了 97% 的差评；评价主要围绕产品、质量、客户服务。数据最后更新于 2026-10-25。
评价综述
AI 生成Reviewers had a great experience with this company. Customers frequently praise the exceptional product quality, beautiful fabrics, and elegant, timeless clothing designs that feel very premium. People also appreciate the incredible customer service team for being exceptionally helpful, polite, and responsive when handling questions or missing items. Some reviewers were not happy with the return process, noting difficulties when trying to get refund information or return labels. Consumers also mentioned challenges regarding unexpected sizing differences and final sale restrictions that prevent item exchanges. A few buyers felt that certain fabrics felt too thin or cheap compared to expectations.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
pick-up at the Jewel store
pick-up at the Jewel store! Big changed It's easier for me to buy and return products in Singapore
Loving the Qipao Mini Dress to match…
Loving the Qipao Mini Dress to match other white long pants I got from the same seller Very classic and elegant, my BFF also plans to buy the set.
Ordered a 3 piece outfit
Ordered a 3 piece outfit. Cheap and bad fitting. The return procedure is appalling, I’ve been waiting ages to be refunded. They make it as difficult as possible to return. No customer service telephone number. Will never shop with them again. The outfit was £120 so not cheap but felt like something from Temu. I feel as if I’ve been scammed. DO NOT ORDER FROM THIS COMPANY.
GOELIA 回复2024-07-26
Dear Pamela, We sincerely apologize for the bad shopping experience. We'll give feedback on your suggestions to our team. We highly value your experience and review and we'll keep improving our customer service. For the return refund, we're so sorry that caused your problem. Due to the recent move to a new warehouse and the use of a new return system, the return process will be a bit slow. The process has been gradually improved. We attach great importance to your suggestions on our return process and have fed back your questions to the warehouse. We will strive to provide you with better service. If you have further comments, please kindly contact us via [email protected] and send the order number to us. We'll deal with your problem as soon as possible. Once again, we sincerely apologize for any inconvenience caused. Warm regards, GOELIA
Got by the time goods
Got by the time goods, juts a long to wait for the presale items but nice piece for me
Premium quality
Premium quality, superb fit and cutting. It looks so cute. Love the big bow on the V-neck.
Your delivery to Sydney was surprising.
Your delivery to Sydney was surprising. One suggestion, it would be better to display more color in the mini dress. The black and white are perfect, but hopefully the orange, the blue, the yellow and so on!
Nice and fits correctly as per the…
Nice and fits correctly as per the weight and height table. Even now convenient to return to the UK, will recommend friends order together.
purchased a white dress in advance and…
purchased a white dress in advance and finally received it 2 days before my graduation party, worth it paying the price for this quality.
Skirt and jacket are just perfect…
Skirt and jacket are just perfect across the board. I'll be buying from you again in the future for sure.
One item did not a little fit me well…
One item did not a little fit me well and they made returning and refunding so easy. I'm now a repeat customer.
It is very good quality and fits me…
It is very good quality and fits me perfectly and looks gorgeous, thank you for the excellent products!
Refunded but hard work!
I bought a couple of outfits from Goelia.Neither of them fitted so I returned them. I had to email the company to get information about tge return. The return has to be tracked and cost me nearly £10. That was on 5th July. You only get 15 days to return. It’s now the 13th July and I have heard nothing. I messaged them on their site today (13th) and will report them to trading standards if they do not make my refund within the time. Influencers should check these things before teaming with such a company. Buyer be warned! This dispute has been amicably settled between Goelia and myself and the refund paid. But you do have to pay for returns and jump through hoops to get your refund.The process took about three weeks. Perhaps Goelia will make the process easier in the future.
GOELIA 回复2024-07-14
Dear Janet, We sincerely apologize for the bad shopping experience. We'll give feedback on your suggestions to our team. We highly value your experience and review and we'll keep improving our customer service. Upon checking, customer service approved your return request. Since your email address is not subscribed to our store, you did not receive our email with the return address. We have notified customer service to contact you again, you also can contact us by email at [email protected] Hope it will help you. Warm regards, GOELIA
Very happy with the service and clothes
clothes are elegant and classy
clothes are elegant and classy, of great quality. service of staffs at jewel changi airport is amazing too!!
Great customer service via online chat…
Great customer service via online chat and email. Great quality clothing that was shipped quickly and can make returns at the Sydney store for convenience. Would purchase again.
Good quality and service
I purchased a skirt and a few dresses. I love them, especially the hanfu style skirt. It is well made and very flattering. I received the package fairly fast, about a week and it was in good condition when it arrived as well.
They just never reply you
They just never reply you! I am a first time customer with Goelia and tried to buy some different clothes and need to return a couple of things. You are supposed to submit a return request via their webpage and wait for them to reply and give you instructions how to send the things back. They just never reply to you, which is quite unacceptable. It should be reported to the consumer authority since customers in EU have a right to return net purchases within 14 days. It seems like a scam since they simply just ignore all your emails. Will not buy anything on this webpage again.
GOELIA 回复2024-06-28
Dear Customer, We sincerely apologize for the bad shopping experience. We'll give feedback on your suggestions to our team. We highly value your experience and review and we'll keep improving our customer service. Would you mind contacting us via [email protected] and sending the order number to us? We'll deal with your problem in the best way as soon as possible. Once again, we sincerely apologize for any inconvenience caused. Warm regards, GOELIA
Cheap items thatre expensive and they won't fully refund you
Got the item well in time. The quality was subpar for the price and felt very dainty and cheap. Decided to return it as it was also larger than I expected. Had to pay 30 CAD for the return to the states, and in my refund they exempted around 15 dollars for return shipping fees. Now they're telling me they can't return the 15 because the shipping companies charged it. I'm sure it's something more suspicious than that - if they realized their F up and wanted to have good customer service and reputation they'd refund the 15$. Never shopping there again. Over priced for cheap crap.
GOELIA 回复2024-06-29
Dear Jaime, We sincerely apologize for the bad shopping experience. We'll give feedback on your suggestions to our team. We highly value your experience and review and we'll keep improving our customer service. For our return policy, click on the following link to check the relevant policy: https://www.goelia1995.com/pages/return-and-refund-policy. Would you mind contacting us via [email protected] and sending the order number to us? We'll deal with your problem in the best way as soon as possible. Once again, we sincerely apologize for any inconvenience caused. Warm regards, GOELIA
Recommend their denim products
Recommend their denim products! Similar to Italian-branded denim which is also one of the softest materials I have had!
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