Outage at RV Park
We had an outage at our RV Park that took sometime to repair. Although slow on the repair it was done correctly. The problem was with the invoicing., I kept getting overdue bills that hade been paid, along with new bills at the same time. I discussed via telephone with our account manager but nothing seemed to help. Only when I contacted the GM/Owner is person did this finally stop. And the wording on, not only overdue messages (that were not over due), and the new monthly bill have not so nice wording on them. To me, not a way to keep your customers. Really over the top threats, not just asking for payment. I have been with Tengo for many years. Almost made decision to change suppliers, but did not.