Crazy deals from time to time
They do some insta-buy offers regularly on kits, tanks and mods. for example last week I was shopping for a new tank and found an offer on a single battery mod for only £5 yes £5 and it was the iJoy Katana. So far they do only original items and all items I purchased from them have been checked and verified for authenticity. Usually, on my last orders, they took 2-3 days to dispatch and then a week to arrive at my door (UK). So I'd say give them at least 10 days for your order to arrive, that's doesn't include pre-order and back-order items. I always compare the prices and any other extras coming with the wanted item between them and local UK vape shops. Honestly, when the difference is not that sensible I just go with local shops just for the faster delivery. Till now haven't had any communication with the sales/support staff so can't comment on that. I'm giving them just 4 stars because, for example, sometimes they stock a Pod Mod, but at the same time they don't offer replacement Pods for sale and that makes no sense to me.