Great Response Time, But Quality Let It Down
Bought the RDX T1 Black Shin Instep Guards on 2 Feb 2025 and with only light use the strap stitching has come loose rendering the shin guards useless. I emailed RDX and while I appreciate their swift response I do not think it is appropriate: "While we are unable to offer a replacement or repair under warranty at this time, we would be happy to assist you with a goodwill gesture. Should you wish to place a new order, we would be glad to include a complimentary gift item as a token of appreciation." This is a product designed for physical use and shows clear signs of fault, after only light use and within a few months of purchase. It’s especially frustrating given the item is now unusable due to a stitching failure, which is clearly a manufacturing fault rather than wear and tear. EDIT - After writing this review we did receive a replacement.