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Simig lighting

Simig EU websites do not follow EU consumer laws

I had a very disappointing experience with SimigLighting. I purchased a lamp through their Polish website, expecting a regular EU return process, in which consumers are entitled to return products within 14 days, and companies operating within the EU must either offer a local return address or clearly state otherwise before purchase. Simig did neither, first making returning the lamp nearly impossible e-mailing back and forward and offering discounts that I clearly stated I didn't want. And second by offering a Chinese return adress, meaning high return costs. Something they didn't mention on the website. Despite repeated reminders that their practices violate EU consumer protection rules, they refused to comply. After several back-and-forth emails, I ended up settling for a partial refund, just to end the hassle, but definately not to my satisfaction (which I indicated). This is not how a legitimate business should operate. If you're in the EU and care about your rights as a consumer, I strongly advise you to shop elsewhere. I would never shop here again.

2025-05-13有帮助 2