Brilliant customer service
I’ve been using my HexClad wok for around two years when it started to develop some sticking issues. I contacted HexClad customer service and emailed them a few photos of the wok. The response was incredibly quick and they immediately arranged a replacement under warranty. The customer service (Amr Atef) was absolutely fantastic. They responded very quickly and the whole issue was resolved the same day which really exceeded my expectations. It’s rare to find a company that stands behind its products so well. I’ll definitely be sticking with HexClad for life. Highly recommended.