Excellent service and successful multiple journeys.
The booking was easy and the booking staff quick and responsive. For us, the travel all went exactly as hoped. It is a little uncomfortable that they cannot guarantee to get the tickets until just a couple of weeks before travel. Not the fault of the booking agency but rather, of the Chinese rail system I think. This feature makes one worried about what would happen if the tickets cannot be supplied, when one has a long schedule of hotels and flights strung together. The travel itself was smooth and fast, some of the trains were quite full but only one was uncomfortably so. The problem is (like everywhere else in the world), that there is never enough space for everybody's luggage.