Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the streamlined booking process, noting that dedicated staff members provide prompt, professional, and highly efficient assistance with all necessary travel arrangements. Individual travelers find daily communication exceptionally smooth and reliable, ensuring that planning complex rail journeys through the foreign region remains completely seamless and worry-free.
Some reviewers were not happy with occasional ticket availability challenges and sold-out options encountered during extremely busy peak travel holiday periods. A few other people also noticed unexpected discrepancies regarding first class seat availability when coordinating their international bookings with the agency.
I usually plan trips myself, but after starting to tackle China I realized I was going to need some help. I had already made hotel and plane reservations when I contacted China Highlights, and heard back from Annie within 24 hours. I heard from someone else a few days later, but I stayed with Annie, and I am so glad I did!
I visited Xi'An, Beijing, and Shanghai and while I wanted to visit the big attractions I also had offbeat interests. Annie was able to accomodate everything swiftly in an organized and cohesive schedule. I can't say enough about her communication skills. English is excellent and despite being in a 12 hours different time zone, she always responded promptly and succinctly. We made high speed train reservations and if there was an issue getting the tickets because they were sold out, she quickly suggested alternatives. Without Annie, this entire trip would have fallen apart.
And once I arrived in China, somehow she was also omnipresent. I went to the wrong exit in the Beijing train station and the driver was waiting quite far away at a different one. I texted Annie on WeChat. Instantly she wrote back--stay there, the driver will come to you. The guides and drivers she recommended were all excellent and I always had the feeling that she was omnipresent in a caring way, and would help me through anything.
If you want to plan a trip to China and you appreciate prompt communication, professionalism, patience and care, get in touch with Annie at China Highlights and you won't be disappointed.
Annie has looked after us throughout the process which has not been easy. We requested 4 train sectors which had to be cancelled as our long haul flights were cancelled. Then the flight were uncancelled .... then cancelled again all due to Israel / American unprovoked war. Annie was patient, totally supportive and professional at all times. We will try again with the itinerary next year and Annie will be the only person we will think about when we know our new itinerary. Excellent.
Train tickets booked with China highlights. I used this service to book 5 rail tickets. Trent was very responsive and helpful with giving tips to make sure I obtained my tickets even though I was travelling during the Spring Festival and Chinese new year period. Online transactions very easy to navigate. You do need to make sure you enter your passport details exactly as requested because your passport becomes your ticket when boarding trains. I would use them again in future and can honestly recommend this service as there were no issues or complications. All went smoothly.
We had a fantastic experience booking our train tickets through China Highlights, specifically thanks to Annie. Her service was prompt, reliable, and she made the entire process completely seamless—nothing was too much trouble!
The train trip itself was fabulous and everything went off without a hitch. If you are planning a trip, I definitely recommend using China Highlights and asking for Annie. Thank you for making our journey so easy
Their service was spotless. They were clear on how the process worked and they fulfilled their promise. After the booking was successful, they sent promptly instructions on how to get access to the tickets at the station.
Quick and perfect booking of Chinese train tickets.
The train tickets were booked for me within a day. I only needed to show my passport at the trainstation. No paper tickets needed anymore. All worked out well, good seats, perfect! And the customer service could also be reached in case of any question. Highly recommendable!
They do a great job booking trains in China in advance for people outside China. The tickets are stored on your ID card / passport, and are convenient to use.
My one recommendation to the company is to send a copy of the order back when the order is made, to have a record.
Amazing efficiency, easy process to check in board, store your luggage, best in the world. Also I was late for the train and was able to change my tickets to the next train seamlessly.
Annie of China Highlights booked train tickets for us from Yining to Luang Prabang. Everything was accurately done. She was very responsive whenever we had a question. Highly recommended.
It gives me an assurance and a peace of mind to secure a train ticket at the very moment the ticket is released for sale. It also shares about how and when to enter the train station. The E-ticket is linked to your passport and my journey was smooth.
Booking with China Highlights was a great experience as I received great communication regarding my booking which help to ease the anxiety about traveling in a country where I have very little experience. Did not experience any problems during my traveling from Hong Kong over to Xiamen as I had lots of help from the workers at the Train Station who gave good direction when asked. I will highly recommend China Highlights services to all my co-workers who travel to China.
Great guides. Well organised and reliable. Highly recommended especially if you are short on time. It’s wonderful having a personal guide to get you places and makes the most of local experience.
Without them we’d still probably still be trying to work it out!
Having them help with our holiday planning was the best decision we made! The team were brilliant, very helpful and knowledgeable. If you’re going to China -you can’t do it with their help
We bought train tickets via China Highlights - the service they provided has been super-efficient, they advised a lot and found the best solution for our travel.
Communication was smooth and prompt.
I have booked train for my trip in China and this is not the first time I use this service.
For a small fee you can secure your train booking with a very reliable company.
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